Our records indicate that you have purchased a RemStar Auto CPAP between May 20, 2002 and Nov 1st 2004. It has come to our attention, that due to a software bug in this series of devices, your customer may experience a E039 error. An E039 error is an isolated condition associated with the data logging function for the dates indicated below. There is no affect to the therapy delivered by the device or patient harm because of this error.
This event will occur on November 1, 2004 and also on December 1, 2004 (Note: if the device had been plugged into the wall and not in use on November 1, 2004 or December 1, 2004 the device will product an E039 ERROR the next time the blower is activated.)
This event can be immediately corrected by removing power from the device (unplugging from the wall) for a minimum of 30 seconds and plugging the device back in. The device is now ready for patient use.
If you have any further questions you may contact our Customer Service Department at (800) 345-6443 for further instructions.
We apologize for any inconvenience this may have caused and appreciate your support.
Regards,
Shawn Trautman
Product Manager: REMstar Auto
