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CPAP Order: International

CPAP International

International

We ship selected manufacturers products internationally to CPAP users. Carrier arrangements vary by country. Select your country in the check out and we will tell you what options, times and prices are available. You are responsible for all duties and fees for your country. In cases we know about the amount of fees, we will quote you ahead of time.

International FAQs

Do you ship internationally?

Yes. We will ship to any country in the world with the exception of the following countries:

  • Cuba
  • Iran
  • Syria
  • North Korea
  • Spain (Customs Restrictions)

International shipping costs will be quoted upon the receipt of an order with a complete address.

We ship with UPS International. International packages arrive within two weeks.

Spain does not allow the direct import of medical equipment to patients. Portugal does permit such shipments.

Will you ship to an APO address?

Yes. Shipping is $7 for any purchase under $99 and free for any orders totaling $99 or more.

How do you ship to Canada?

We offer shipping to Canada via a private carrier who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time is 2-3 weeks. All Canada orders are tracked through Canadian Post, insured and tax exempt.

If you have a UPS or FedEx account, we can ship via those carriers and have the charges applied to your account. Also, if you have a broker set up in the United States who can handle the transit from that point, we can ship via UPS to an address in the United States.

How much are the taxes and duties of shipping to Canada? Who pays?

Packages shipped through our Canada shipping partner, Landmark, are tax exempt and marked prominently as medical supplies.

If you choose to ship on your account to Canada, you are responsible for determining, managing and paying all taxes and duties associated with our transaction. We will not pay and cannot quote taxes and duties for non-Landmark orders. However, we can work with you to package and properly label international shipments as medical supplies.

How much are taxes and duties of shipping to my country? Who pays?

The buyer is responsible for determining, managing and paying all taxes and duties associated with our transaction. We will not pay and cannot quote taxes and duties. However, we can work with you to package and properly label international shipments as medical supplies.

Will you accept a prescription from a doctor in my country?

Yes. If you have a valid international prescription we will ship your order to any US state except Texas, or to your country of residence, on receipt of the prescription. If it is not written in English the entire prescription must be translated into English on the original document.

How do I prepare for international travel with CPAP?

To prepare for your international travel, be sure to:

  • Check the voltage of your destination. You may need a plug adapter for your machine.
  • Go ahead and pack spare parts to your equipment, CPAP.com can ship to most destinations around the world, but you may not want to additional wait and cost when you know you have a spare mask sitting at home.
  • Review the general travel tips above.

What travel tips should I know?

CPAP therapy should be used every night. You CPAP should go with you on trips. There are some tips to help with your travel:

  • Remove Water From The Humidifier. If you are going to take your CPAP humidifier with you, remove ALL water from the humidifier chamber. Water left in the humidifier chamber can be tipped into your machine and cause damage.
  • Accompany Your CPAP Through Security. Stay with your CPAP. When going through security, security agents will usually need to inspect the CPAP separately. Ask to stay with the CPAP. This way you can watch them handle the CPAP machine, and you can make sure all of your parts (cords, masks, chambers) get back into the bag.
  • Plan Your Power Needs. Know what type of power your CPAP requires. If you are going to use a battery, make sure you have all the parts needed to safely run the CPAP on battery power. If you are traveling abroad make sure you have an international adapter plug. Check out the Power Solutions section of the FAQ for more information.
  • Identify Your CPAP as Medical Equipment. To help move through security easier, put a Medical Equipment tag on your CPAP bag. We have a Medical Equipment Luggage Tag.
  • Carry a Medical Alert Card. Although this is good to have when traveling, it is also good to always carry a Medical Alert card in your wallet that lets emergency personnel know that you have obstructive sleep apnea. We have a Medical Alert card.
  • Pack Your Power Cord. Just like people commonly leave cell phone chargers at home or in the hotel, we frequently get called from travelers who left their cpap power cord. Check to make sure your cord is packed with your machine.
  • Bring Spare Parts and Back Up Mask. Like the power cord, items get left behind or misplaced while on the road. Having backup parts and a back up mask will make sure that you are not caught without equipment.
  • Call Us If You Leave Something. CPAP.com delivers all over the US and to most international destinations. This includes to hotels and resorts. We also have expedited shipping options. If you are in a bind, give us a call 1-800-356-5221.

Will my CPAP operate overseas?

An adapter may be required to plug a US power cord into a wall outlet in a foreign country. CPAP.com sells an assortment pack of World Traveler Power Adapter Plugs, which allow CPAP machines to plug into different types of wall sockets found in different countries.
IntelliPAP AutoAdjust CPAP Machine
All the models CPAP.com sell contain power converters that enable the machine to operate on any AC current from 100 to 240 volts without any adjustment. Check with your dealer or manufacturer to see if your machine needs an external converter that lowers the voltage from 240 to 120 VAC.

What type of power does my CPAP need?

Most CPAP and BiLevel machines today are designed to operate on both AC and DC battery currents. In the United States, the AC current from wall outlets is 110 volt and most batteries produce 12 volt DC current. Overseas, the AC current is usually 220 or 240 volt.

We include information about the power needs and capacities in the description of our products. Please see the "Power" tab on any machine product page for this information. You can also see a summary of the voltage range and whether it is DC capable on our Compare Charts.

Can I travel with my CPAP?

Yes. CPAP therapy should be used every night. In the USA, CPAP it is not counted as a carry on item for air travel. Some locations in Asia and Europe will count it as a carry on, but all will allow it.

Helpful Links:

Air Travel: Call your airline. Each airline has a different policy on whether or not you can use your CPAP while in flight, and if they have a power source available.


Cruise: Many cruise lines can provide distilled water. Call your cruise company for their specific policies and amenities with CPAP equipment.


Here is a letter from Resmed on the topic:

ResMed Travel Letter

How can I get help from a CPAP Expert?

  • Ask A Question. Question Submission Form.
  • Email Us. cpap@cpap.com.
  • By Phone. 1-800-356-5221 (7 AM -10 PM CST Mon-Fri; 8 AM - 6 PM CST Sat)
  • By Fax. 1-866-353-2727

How quickly can you ship my order?

When you order from us, you can expect your order to ship same day when placed before 4 PM CST Monday through Friday provided it is in stock. We publish stock status on each product page. You can also expect your package to arrive within 1-5 business days in most cases. A tracking number link will be provided with each order via email.