CPAP Order: Placing Your Order
Placing Your Order
We place orders over the telephone and online. To place your order with the help of our Customer Service Representatives, call toll free: 1-800-356-5221. If you would like to place your order online and need help, review our handy video guide. This video will help you learn step by step how to place your order with us online.
Placing Your Order FAQs
How can I get help from a CPAP Expert?
- Ask A Question. Question Submission Form.
- Email Us. cpap@cpap.com.
- By Phone. 1-800-356-5221 (7 AM -10 PM CST Mon-Fri; 8 AM - 6 PM CST Sat)
- By Fax. 1-866-353-2727
How can I place my order with your company?
We make it easy to order from us! You can place your order online, call your order in, or mail your order to us. For phone numbers, fax numbers and mailing addresses, please visit our contact us page:
Contact Us
Is my order secure?
Yes.
We use proprietary, custom built MadCow software to protect your billing information. Secure Sockets Layer (SSL) encrypts information and keeps the data private and confidential between your machine and CPAP.com. This technology makes it safe to transmit your credit card number over the Internet. The "s" after the "http" in the URL address line lets you know when you are on a secure page.
We host our website on dedicated servers guarded by Rackspace, one of the oldest, largest and most trusted names in webhosting. Our security certification is issued and maintained by Verisign, a world leader in SSL technology. We also are McAfee secure, meaning that we pass a daily security test to ensure there are no viruses, spyware, or other online threats.
VeriSign Security Certificate Information
McAfee Secure Information
CPAP.com Privacy Policy
Is my personal and order information private?
Yes.
We adhere strictly to our company's privacy policy. We will not sell or distribute your contact information to third parties.
Our company also strictly follows the 1996 Health Insurance Portability and Accountability Act (HIPPA).
CPAP.com Privacy Policy
I'm a new user, what do I need to buy?
You will need a CPAP machine, hose (tubing), power cord, filters, and a CPAP Mask for effective CPAP therapy. Every CPAP Machine come with a power cord, filter, and a hose (tubing). CPAP masks are sold separately.
During your CPAP therapy you may find that your needs require additional elements. More advanced and comfortable setups also include humidifiers, machine software, CPAP mask strap pads, chinstraps, insulated hose coverings, and extra filters.
I don't see my question here, what other resources are available?
You may also contact our Customer Service Representatives with your questions, even if you are not a customer. Our customer service representatives work the following days and hours: Mon-Fri 8am - 10pm CST, Sat 8am - 6pm CST. You can also send your question in an email to cpap@cpap.com. A customer service representative will contact you the next business day.
CPAP.com sponsors a CPAP Wiki where great tips and insights are stored from CPAPtalk.com our free sleep apnea forum. You can reach sleep apnea patients at any hour of the day or night with your question.
I have placed my order, what will happen next?
- Look For An Order Shipped Email. Please expect to receive an Order Shipped confirmation email from us the evening after your order has shipped. To ensure that you receive this email, please add our email address, cpap@cpap.com, to your address book. Our email will contain your order number and any tracking numbers associated with the package.
- Track Order Status Online. You can track the status of your order from our warehouse to your door by logging into you Your Account.
Is your equipment new?
Every product sold on CPAP.com is new and has never been used.
What forms of payment do you accept?
- Credit Cards We accept Visa, MasterCard, American Express, Discover, and JCB credit cards.
- PayPal When you go to the checkout page, you will be directed to PayPal.com where you may sign into your account or create an account and continue to make your payment through the PayPal website.
To make PayPal payments to CPAP.com without using our checkout process, log into your PayPal account, click the Send Money tab and enter cpap@cpap.com in the To field. If using this method, please reference your order number in the message field. Failure to reference your order number may result in a processing delay.
- PayPal eCheck We accept PayPal eChecks, but hold the order for 10 full calendar days (not business days) from the date we receive the check to make sure it clears out bank account before shipping.
- Personal Checks We accept personal checks but will hold the order for 10 full calendar days (not business days) from the date we receive the check to make sure it clears our bank account before shipping.
- Money Orders or Cashier's Checks - Domestic (United States)
We accept domestic Money Orders and Cashier's Checks and ship out your order on the date of receipt.
- Money Orders or Cashier's Checks - Foreign (outside of the United States) We accept foreign Money Orders and Cashier's Checks. Payment must be made in U.S. dollars and issued by a bank in the country to which the order is shipping. We will verify payment with the bank and wait for payment to clear before shipping your order.
- Bank Wire Transfers To pay for an order via Bank Wire Transfer, on the checkout page select as the payment option "Other (Specify in Comments)" and let us know you would like to pay with a Bank Wire Transfer. Within 24-48 hours, we will email you with the instructions you will need to send us the Wire Transfer.
Please be aware, your bank may charge you to send us money. Please contact your bank to find out their charges as you are responsible for them. Please let us know when the funds have been sent. Once we receive the funds, we will ship your order.
Do you accept private insurance?
No, our website is a self pay website that does not deal directly with insurance companies. We do provide insurance compliant invoices that allow you to seek reimbursement from your insurance company.
How quickly can you ship my order?
When you order from us, you can expect your order to ship same day when placed before 4 PM CST Monday through Friday provided it is in stock. We publish stock status on each product page. You can also expect your package to arrive within 1-5 business days in most cases. A tracking number link will be provided with each order via email.