CPAP Order: Pricing
Pricing
We will match our competition's documented price in most cases. Please email us a link to the website you found the lower price on, the name of the product, and its price. You may also paste this information in the Comments section as you place your order. "MAP" Policies, or Minimum Advertised Price policies, are common throughout internet shopping. MAP policies are set separately by manufacturers, so they will vary. If you see the price for a product crossed out on our site, this means the manufacturer of the product has a MAP policy. You will need to either click for the price or contact us through Chat. The Chat option will be located near the price, so it will be easy to see.
Pricing FAQs
Why are your prices so low?
We do not accept insurance and pass that cost savings onto our customers.
Additionally, we are a high volume business positioned in a very competitive online CPAP market.
Is your equipment new?
Every product sold on CPAP.com is new and has never been used.
Will you match the competition's price?
Yes, we will match our competition's documented price in most cases. Please send us a link to the website you found the lower price on, the name of the product, and its price.
What forms of payment do you accept?
- Credit Cards We accept Visa, MasterCard, American Express, Discover, and JCB credit cards.
- PayPal When you go to the checkout page, you will be directed to PayPal.com where you may sign into your account or create an account and continue to make your payment through the PayPal website.
To make PayPal payments to CPAP.com without using our checkout process, log into your PayPal account, click the Send Money tab and enter cpap@cpap.com in the To field. If using this method, please reference your order number in the message field. Failure to reference your order number may result in a processing delay.
- PayPal eCheck We accept PayPal eChecks, but hold the order for 10 full calendar days (not business days) from the date we receive the check to make sure it clears out bank account before shipping.
- Personal Checks We accept personal checks but will hold the order for 10 full calendar days (not business days) from the date we receive the check to make sure it clears our bank account before shipping.
- Money Orders or Cashier's Checks - Domestic (United States)
We accept domestic Money Orders and Cashier's Checks and ship out your order on the date of receipt.
- Money Orders or Cashier's Checks - Foreign (outside of the United States) We accept foreign Money Orders and Cashier's Checks. Payment must be made in U.S. dollars and issued by a bank in the country to which the order is shipping. We will verify payment with the bank and wait for payment to clear before shipping your order.
- Bank Wire Transfers To pay for an order via Bank Wire Transfer, on the checkout page select as the payment option "Other (Specify in Comments)" and let us know you would like to pay with a Bank Wire Transfer. Within 24-48 hours, we will email you with the instructions you will need to send us the Wire Transfer.
Please be aware, your bank may charge you to send us money. Please contact your bank to find out their charges as you are responsible for them. Please let us know when the funds have been sent. Once we receive the funds, we will ship your order.
How can I get help from a CPAP Expert?
- Ask A Question. Question Submission Form.
- Email Us. cpap@cpap.com.
- By Phone. 1-800-356-5221 (7 AM -10 PM CST Mon-Fri; 8 AM - 6 PM CST Sat)
- By Fax. 1-866-353-2727
I have placed my order, what will happen next?
- Look For An Order Shipped Email. Please expect to receive an Order Shipped confirmation email from us the evening after your order has shipped. To ensure that you receive this email, please add our email address, cpap@cpap.com, to your address book. Our email will contain your order number and any tracking numbers associated with the package.
- Track Order Status Online. You can track the status of your order from our warehouse to your door by logging into you Your Account.
What comes with my machine?
Machines come with a six foot hose, power cord, at least one filter, and manuals. Most manufacturers include a carrying case which is designed specifically for their equipment. CPAP / BiPAP / APAP machines do not come with a delivery system or mask. CPAP Masks must be purchased separately.
To see the list of what specifically comes with each machine, you can browse for a machine. Then on the product page, click the "Specs" tab to see a full list of what comes with the machine.
Do you accept private insurance?
No, our website is a self pay website that does not deal directly with insurance companies. We do provide insurance compliant invoices that allow you to seek reimbursement from your insurance company.
Do you accept Medicare?
No, we do not accept Medicare assignment and have no relationship with them.
Do you accept Medicaid?
No, we do not accept Medicaid and have no relationship with them.
Will my insurance company reimburse my online cash purchase?
Yes, in most cases. However, reimbursement is an agreement between you and your insurance company. If you are planning on attempting to collect reimbursement, be sure to check with your insurance company first!
CPAP.com is a cash based, high volume, direct to patient business model. We avoid dealing directly with insurance companies and pass the resulting savings to our customers.
However, we do provide our customers with an insurance compliant, itemized invoice that contains applicable insurance billing code(s) for each item purchased.
Additionally, CPAPtalk.com is a good resource for those with questions about reimbursement as many CPAPtalk.com users regularly purchase from cpap.com and obtain reimbursement from their private insurance companies.
My CPAP mask didn't work out, can I return it or sell it?
If you purchase return insurance for your mask, then you will be able to return the product to us within 30 days of your purchase. You will receive a refund of the price of the mask, minus shipping. Most CPAP users try several masks before finding one that delivers them effective therapy. Each person is different, research and purchasing return insurance will help you find the right equipment sooner and for less money.
The price of return insurance is different for each mask. Keep in mind, the high the return insurance, the more often that a type of mask has been returned to us. This can help you determine which masks you would like to try.
We will not resell used equipment. If you have not bought Return Insurance, you can sell your equipment on CPAPauction.com. CPAP.com sponsors CPAPauction.com a site similar to Ebay that allows CPAP users to sell and bid on gently used equipment.
What are the CPAP, BiPAP and Sleep Apnea related billing codes?
- EO601 RR is CPAP rental
- E0601 NU is CPAP purchase
- A7034 is CPAP mask
- A7032 is CPAP Nasal mask cushion
- A7033 is CPAP Nasal pillows
- A7030 is CPAP Full Face mask
- A7031 is CPAP Full Face mask cushion
- A7044 is CPAP Oral Interface
- A7027 is CPAP Hybrid mask
- A7028 is CPAP Hybrid mask cushion
- A7029 is CPAP Hybrid mask nasal pillow
- A7046 is CPAP Humidifier Chamber
- A7037 is CPAP tubing, long and short hoses
- A4604 is CPAP Heated tubing
- A7038 is CPAP disposable filter
- A7039 is CPAP gross particle (foam) filter
- A7035 is CPAP headgear
- A7036 is CPAP chinstrap
- E0561 NU is CPAP Passover Humidifier
- E0562 NU is CPAP Heated Humidifier
- E0470 RR is BiPAP rental
- E0470 NU is BiPAP purchase
- E0471 RR is BiPAP-ST rental
- E0471 NU is BiPAP-ST purchase
Other CPAP items are listed under E1399, which is miscellaneous.