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CPAP Order: Shipping

CPAP Shipping

Shipping

Orders placed before 4:00 PM CST with prescriptions in place and payment made are shipped same day. Ground shipping for US transactions over $99 is free and express options are quoted during checkout. We also ship internationally, for details see International FAQs.

Shipping FAQs

How do you ship and what does it cost?

Note: Our checkout page will quote all of this for you, simply type your shipping address in, scroll down to the shipping section, pick your method and look at the price in the box to the right. Using this tool, you can shop multiple methods and obtain a final price.

We ship primarily via UPS and US Mail.

We offer free ground shipping to all 50 US States and US Territories for orders over $99. We reserve the right to decide which carrier will ship orders qualifying for free shipping.

Here are the shipping costs for the contiguous United States:

  • $35.00 - Next Business day by the end of the day (Saturday)
  • $25.00 - Next Business day by the end of the day (Mon - Fri)
  • $18.00 - Second Business day by the end of the day
  • $12.00 - Third Business day by the end of the day
  • $ 7.00 - Ground shipping on orders under $99.00
  • $ Free - Ground shipping on orders over $99.00

If your order includes a machine, the extra weight will add $10.00 to your shipping charges. UPS Next Day Air Early AM is offered to qualifying zip codes and will be quoted accordingly

Shipping options that are available for Puerto Rico, Hawaii & Alaska:
Dependent on location, Next Day Air service (delivery by end of business) may be available for HI, AK and PR
  • The cost of NDA service is custom quoted based on the weight of the parcel and the exact address
  • The actual cost can only be determined by creating a complete order
  • Alaska locations may offer Next Day Air Early AM (delivery by Noon) and is custom quoted
  • Puerto Rico and Hawaii locations do not offer Next Day Air Early AM (delivery by Noon )
  • UPS 3 Day Select is not available to Puerto Rico, Alaska or Hawaii
  • $18 2 Day Air
  • $ 7 Ground

Add $10 for a machine for Next Day Air, Next Day Air Early AM and 2 Day Air.

If you choose Next Day shipping for an order placed on Friday, it will be delivered on Monday unless you specify Saturday delivery in the Comments section of your order.

If you wish an order placed on Friday to be delivered on Saturday, the charge increases by $10.00. For example, if you order a mask on Friday for Saturday delivery, the cost will be $35.00. If your order includes a machine for Saturday delivery, the cost will be $45.00.

How quickly can you ship my order?

When you order from us, you can expect your order to ship same day when placed before 4 PM CST Monday through Friday provided it is in stock. We publish stock status on each product page. You can also expect your package to arrive within 1-5 business days in most cases. A tracking number link will be provided with each order via email.

How long does Ground shipping take?

Ground shipping times vary depending on the distance from our warehouse in Houston, Texas, but the longest distances usually take only five business days. Transit time for Ground shipping is not guaranteed.

UPS Ground Shipping

What are common reasons for shipping delays?

Nearly all order delays are caused by the need for documentation.

Prescriptions. Federal law requires that we have your prescription on file before we ship your machine, mask, or humidifier. We adhere strictly to this policy and will not ship unless we have a valid prescription on file referencing the patient name and physician information.

We provide many easy ways to get your prescription:

  • We can request your prescription for you! When you checkout, just let us know you would like us to request your prescription, or you can log into your account to have us request your prescription.
  • Fax your prescription to our Toll Free fax number: 1-866-353-2727, or to our international fax number: 713-541-7370
  • Email your prescription to cpap@cpap.com
  • Upload your prescription in your account, under the prescriptions section

So that we can process your order quickly, please write your order number on your prescription before sending it.

For more on prescriptions, please visit the Prescription section our Learning Center:

CPAP.com FAQ: Prescription Section

How can I get help from a CPAP Expert?

  • Ask A Question. Question Submission Form.
  • Email Us. cpap@cpap.com.
  • By Phone. 1-800-356-5221 (7 AM -10 PM CST Mon-Fri; 8 AM - 6 PM CST Sat)
  • By Fax. 1-866-353-2727

I have placed my order, what will happen next?

  • Look For An Order Shipped Email. Please expect to receive an Order Shipped confirmation email from us the evening after your order has shipped. To ensure that you receive this email, please add our email address, cpap@cpap.com, to your address book. Our email will contain your order number and any tracking numbers associated with the package.

  • Track Order Status Online. You can track the status of your order from our warehouse to your door by logging into you Your Account.

Will you ship to an APO address?

Yes. Shipping is $7 for any purchase under $99 and free for any orders totaling $99 or more.

Will you ship to a Post Office Box?

Yes. Orders to PO Boxes are shipped via US Mail, include standard tracking services and qualify for our standard same day shipping policies.

Do you ship internationally?

Yes. We will ship to any country in the world with the exception of the following countries:

  • Cuba
  • Iran
  • Syria
  • North Korea
  • Spain (Customs Restrictions)

International shipping costs will be quoted upon the receipt of an order with a complete address.

We ship with UPS International. International packages arrive within two weeks.

Spain does not allow the direct import of medical equipment to patients. Portugal does permit such shipments.

How much are taxes and duties of shipping to my country? Who pays?

The buyer is responsible for determining, managing and paying all taxes and duties associated with our transaction. We will not pay and cannot quote taxes and duties. However, we can work with you to package and properly label international shipments as medical supplies.

How do you ship to Canada?

We offer shipping to Canada via a private carrier who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time is 2-3 weeks. All Canada orders are tracked through Canadian Post, insured and tax exempt.

If you have a UPS or FedEx account, we can ship via those carriers and have the charges applied to your account. Also, if you have a broker set up in the United States who can handle the transit from that point, we can ship via UPS to an address in the United States.

How much are the taxes and duties of shipping to Canada? Who pays?

Packages shipped through our Canada shipping partner, Landmark, are tax exempt and marked prominently as medical supplies.

If you choose to ship on your account to Canada, you are responsible for determining, managing and paying all taxes and duties associated with our transaction. We will not pay and cannot quote taxes and duties for non-Landmark orders. However, we can work with you to package and properly label international shipments as medical supplies.