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Frequently Asked Questions (FAQs)
Why might I need a full face mask?
If your mouth drops open during sleep, a full face may be selected to allow for the CPAP airflow to be delivered through both the nose and mouth.
Some CPAP users move to using a full face mask after finding that using a nasal mask along with a chinstrap does not meet their sleep therapy needs. Some CPAP users use a full face mask when suffering from seasonal allergies.
Do you have a guide to help me choose the right mask?
Yes, we created a Help Me Choose guide to help you select the right mask or machine according to your preferences. The guide asks you a series of questions regarding your preferences and your facial features. Based on your answers we provide you with a comparison chart of the masks that meet your criteria. Get started here:
We work very hard to provide many different ways for our customers to compare products. Here are the machine product guides we have created and maintain:
CPAP Machine Comparison Guide. This guide stacks up every CPAP machine we sell, feature by feature. If you don't know the meaning of a feature, click the question mark for a definition. The links below will take you to the most popular CPAPs, or all CPAP machines we sell.
Auto Adjusting Machine (APAP) Comparison Guide. This guide stacks up every APAP machine we sell, feature by feature. If you don't know the meaning of a feature, click the question mark for a definition. The links below will take you to the most popular APAPs, or all APAP machines we sell.
BiPAP, VPAP and BiLevel Comparison Guide. This guide stacks up every BiPAP machine we sell, feature by feature. If you don't know the meaning of a feature, click the question mark for a definition. The links below will take you to the most popular BiPAPs, or all BiPAP machines we sell.
Are prescriptions required for mask, machine and/or humidifier purchases?
Yes. Federal law requires we have a valid prescription on file before we ship your mask, machine and/or humidifier.
We provide many easy ways to get your prescription:
We can request your prescription for you! When you checkout, just let us know you would like us to request your prescription, or you can log into your account to have us request your prescription.
Fax your prescription to our Toll Free fax number: 1-866-353-2727, or our international fax number: 713-541-7370
For more information on prescriptions, please see our Prescription Section of the Learning Center.
How do I care for my mask?
Masks should be washed daily with warm water using a very gentle soap or baby shampoo, and left to air dry. Never use antibacterial soap as it will break down the silicone of the mask cushion. Avoid soaps that include lotion which can coat the mask and cause it to lose its seal. A safe cleaner is the Control III Disinfectant CPAP Cleaning Solution. Remember, going to bed with a clean face will improve your seal and protect the lifespan of your mask.
The best time to clean your mask is in the morning after use. This removes the oils left behind from your skin which can reduce the lifespan of your mask. We recommend using mask wipes to make daily morning cleaning easy. The mask wipes are made from materials that will not break down your mask.
How often should I replace my mask?
Medicare allows for mask cushion replacement every three (3) months, and a complete mask system replacement every six (6) months. CPAP manufacturers and vendors suggest these replacement schedules as well.
In our experience, most mask cushions begin to deteriorate after about six months of use. The cushion eventually becomes too soft to hold a seal. The headgear straps lose elasticity and must be tightened more and more to get the same quality seal.
We strongly suggest replacing cushions and pillows as soon as they start to soften. Air leaks may reduce the effectiveness of CPAP therapy and headgear that is too tight may cause facial sores at pressure points. In most cases, replacement headgear is available if it is stretched out or the Velcro worn out.
To see what parts of your mask are replaceable refer to our Replacement Part Finder. Just search for your mask to see all of the replaceable parts.
What does a mask prescription need to say?
Contains one of the following words or phrases: "CPAP Mask", "CPAP Supplies", "CPAP Humidifier", "CPAP", "Continuous Positive Airway Pressure", "APAP", "AutoPAP", "AutoSet", "Auto CPAP", "Auto Adjusting CPAP", "Self Adjusting CPAP", "BiPAP", "BiLevel", "VPAP", "BiPAP Auto", "BiPAP ST", "Synchrony ST", "VPAP ST"