Manufacturer:

The purchase of return insurance allows you to return this item to us within 30 days of purchase for a full refund of the product's purchase price less shipping.

All CPAP Masks offered on CPAP.com are brand new. Nothing sold on our website has been used previously by another customer. Our policy protects your health and is prudent for companies who sell medical equipment.

Please be aware that the result of these policies is that we cannot accept returns on items that have been opened or used unless return insurance is purchased before your order is shipped. These policies are standard across online CPAP providers, but we are the only CPAP company that offers you a method of ensuring you can return your products.

Purchasing return insurance makes sense if you are trying out new masks, new sizes of your current mask or if you simply want the option of returning the mask for a refund. If you purchase this option, we will include a UPS ground return shipping label in your order. Should you wish to return your product, place it in a shipping box, affix the return label to the box and drop it off at any UPS package pickup location.

Please Note: Return insurance is available to all customers, however, return labels are only offered within the 48 contiguous United States. If return insurance is purchased by a customer living outside the 48 contiguous United States, all shipping costs involved are paid by the customer and the mask must be received back within the 30 day insurance time frame.

Returns Offered on Warranty Issues Only