ResMed products are for sale only to patients within the U.S. and not to other third parties or businesses.
All services provided by CPAP.com, including advertisement, ordering, sale, delivery, instruction, and setup of the products are performed solely by CPAP.com and independently of the manufacturer.
Maximum Fill Level Tips
Do not fill the water tank above the maximum fill line. Damage to the humidifier or therapy device may occur. If the water tank is overfilled, water may leak out of the tank inlet (located on the back of the tank) when installing the tank lid.
When disconnecting the hose from the tank outlet, be careful to ensure that the hose is not holding water. Water could travel through the hose and into the machine.
Use only room temperature distilled water in the tank. Do not put any chemicals or additives into the water. Possible airway irritation or damage to the water tank may result.
Remove the tank, empty all water, and replace the empty tank before transporting the humidifier base.
Do not attempt to fill the water tank while it is inside the humidifier.
To avoid spilling, do not disconnect the humidifier from the therapy device with water in the tank. Remove the water tank from the humidifier before disconnecting the therapy device.
Do not turn the humidifier on without the water tank installed. The Humidifier number setting must remain on 0 if there is no water in the water tank.
The humidifier door must be set in the open position before removing the water tank. Do not remove the water tank without making sure that the humidifier door locks into the open position.
Do not move the humidifier while the water tank has water in it.
This product comes with a 90 Day Manufacturer Warranty. CPAP.com will work with the manufacturer on your behalf if the product needs repairs. Please follow these steps:
Contact us at firstname.lastname@example.org or 1-800-356-5221 to receive an RMA (Return Merchandise Authorization) Number before returning the equipment
Include a note with the product describing the issue you are experiencing, along with your full contact information to include a return shipping address and the RMA number provided to you
Ship only the defective items to CPAP.com at 10101 Stafford Centre Drive, Stafford, TX 77477
Do not return accessory items such as the carry bag, hose or power cords
Loaner Humidifiers are available for rental during the warranty process
Email updates will be sent to keep you informed as the product moves through the warranty process
CPAP.com will contact the manufacturer on your behalf and handle all shipping between us and the manufacturer
The repaired or replaced unit will be returned to you. Shipping charges may apply.
Please note: The manufacturer warranty is voided by water damage or misuse of the machine.
To care for your humidifier simply empty and clean the water tank each morning. Only distilled water should be used in the humidifier to avoid mineral deposit build up.
Why do I need to use distilled water with in my humidifier chamber?
Use distilled water to help keep the humidifier chamber clean and mineral deposit free. Tap water should not be used as it will leave hard white mineral deposits in the chamber as the water evaporates, or it may lead to mold growth. Cases of lung disease have been connected to using contaminated well water in a CPAP humidifier.* Source
If distilled water is not available where you live, use bottled water. It will be important to clean the chamber each morning, do not leave standing water the chamber between uses.