Therapy Follow Up Service by Respiratory Therapist

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Category: Service Options > Expert Assistance

Therapy Follow Up Service by Respiratory Therapist

Rated 5 out of 5 by 2 cpap.com customers. Read reviews.

Part Number CPAP-FollowUp-RT:

Key Product Information

Manufacturer: cpap.com

Want to have help from a licensed Respiratory Therapist? Using CPAP or Bilevel for the first time can be scary. Clinical and technical challenges do arise. This service provides the support patients need to get a great start with their new sleep therapy.

Purchasers receive sleep disordered breathing follow ups from a CPAP.com Respiratory Therapist to ensure that your first days on CPAP go as smoothly as possible. We work together to help you gain comfortable compliance with your therapy.

Follow ups included in this package begin the day after your product is delivered. They are done at 24 hours, 48 hour, 1 week and 1 month. We use the best combination of telephone, emails, and/or instant messaging to contact you. We work to resolve any questions or problems you have and will do more follow ups during the first two weeks as needed.

Returns Offered on Warranty Issues Only

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CPAP.com Comments

This service is appropriate for customers new to sleep treatment equipment. It is not recommended for experienced patients that are compliant on their sleep treatment equipment.

The service is available for any sleep disordered patient who wants it. The equipment does not need to be purchased from cpap.com although we certainly want to earn your business.

Follow up services for new cpap and bilevel patients are universally recommended by physicians and cpap manufacturers to improve patient compliance and treatment effectiveness. We highly recommend this service for anyone who is beginning therapy.

User Reviews

Very Helpful Service November 05, 2009

rating:5 (5 out of 5) by Stephanie

"I had been using my cpap machine for about 2 weeks, and needed help! I didn’t get my machine through cpap.com, and didn’t have enough education from the company that sold it to me. Mark answered my questions, and answered more that I didn’t even know I had until he brought them up. He helped me with:
* Fitting my mask/cushion to that it is most comfortable and effective
* What to expect as I get used to the machine and masks
* Hose care
* Common user problems and how to fix them, and more.
I would highly suggest that a new user contact Mark the day they bring their machine home. I could have avoided 2 weeks of frustration if I had only known what I know now. He is knowledgeable, patient and kind."

Respiratory Therapist Mark October 30, 2007

rating:5 (5 out of 5) by Susan D.

"This was the best money I've spent on ANYTHING to do with my sleep apnea. I've learned more from Mark regarding cpap equipment - and sleep apnea - than I learned from my apnea doctor and the healthcare company I previously dealt with.

He is patient and VERY KNOWLEDGEABLE, and is able to convey his instructions so that I totally understand them.

I recommend this service to everyone, and send my thanks to cpap.com for hiring Mark!

Sue"

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