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CPAP Newsletter: CPAP News Letter - Issue: 21
Resmed Delays Price Increase To Internet Buyers
Resmed has pushed back the launch date of a plan to put a 40% price increase into effect for their products sold on the internet. Initially, Resmed informed online CPAP Retailers that their plan would go into effect September 4th 2006 for those who applied and were accepted as Resmed Authorized Internet Retailers.
CPAP Internet Retailers Are Accused Of Low Service By Industry
Finally, we are getting noticed by our industry! Well, at least we are noticed if not loved. A recent front page article in a home medical
equipment provider publication was highly critical of the service provided by CPAP Internet Retailers. The basic theme of the article was
that Internet prices were so low that Internet retailers were not able to offer service. It said that the result of no internet service is low CPAP compliance. We
believe that this position is out of touch with reality. We encourage those who support that position to dust off their computers and look at the
services CPAP Internet Retailers are offering.
Consumer Preference Report Formats Improved
Ever wonder what products are best sellers? When CPAP.com rolled out its Consumer Preference Report, we thought it would be a helpful
service for our customers to see what others were buying. We are pleased to see that CPAP manufacturers and Wall Street analysts often
refer to it as well. We have had many requests for printer friendly pages. You can now print charts or graphs as you like and control
how many products are printed on each graph. We update every Monday morning.
Customers Reviews Now Available In CPAP.com Product Pages
We admit it. We were afraid of including customer reviews in CPAP.com product pages. Could we trust our patients to be fair? Did we dare to give them so much influence over our store? Would they bother to post reviews? Would they understand that a product was not necessarily bad because of one bad review? We delayed for years because we didn't quite trust 'them' with the keys to our house. Well, we were wrong, big time.
New Hybrid Mask Shoots To The Top
What is our best selling full face mask over the last month? Few will guess. Although the company is relatively unknown in the CPAP
industry, the unique and innovative design will immediately get your attention. The Hybrid takes the best of full face mask and
nasal pillow design and combines it into one mask.