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CPAP Newsletter: Letter to Customers: CPAP.com Prescription Policy Change
We have important news, here's what you should know:
We now require prescriptions to be on file before any machine, mask, or humidifier may be shipped. This is because the Food and Drug Administration classifies masks and humidifiers along with machines as Class II Medical Devices, which require a prescription.
We at CPAP.com believe, like many of our customers, that this will deter some people from getting the treatment they need and deserve. While we disagree with the classification, we are a company incorporated in the United States of America that falls under the authority of the FDA. Therefore, we must abide by these regulations and have updated our prescription policy accordingly.
We fully recognize the inconvenience this policy places on many of our customers. We want to offer you the option of having CPAP.com "do the work" on your behalf. To this end, we have created an automated prescription request system, which will enable us to request prescriptions from your doctor. All you need to do is provide us with the doctor's contact information. This can be done as you place your next order. Or if you prefer, you may contact us beforehand so the prescription will be ready for you.
Here are answers to common prescription questions:
Q. Who can write the prescription?
Q. Can you request my prescription for me?
Q. Will you accept my original prescription?
Q. If I have a prescription for a machine, do I need another prescription to purchase a mask or humidifier?
Q. Do replacement parts for masks, machines or humidifiers require a prescription?
Q. I have a copy of my prescription. How do I get it to CPAP.com?
For more information regarding this policy please see: CPAP.com Prescription FAQs.
We apologize for any inconvenience these regulations cause. We are committed to finding ways to transition to this new policy as smoothly as possible. Our Customer Service Representatives are ready to help you. We value your business and are dedicated to meeting your Sleep Apnea needs.