We ship selected manufacturers' products internationally to CPAP users. Per manufacturer policies, we do not ship ResMed or Philips Respironics products internationally. We have many top rated CPAP options we do ship internationally. To learn of other recommended products give us a call or email us at email@example.com.
Carrier arrangements vary by country. Select your country in the check out and we will tell you what options, times and prices are available. You are responsible for all duties and fees for your country. In cases we know about the amount of fees, we will quote you ahead of time.
- Do you ship internationally?
Yes. We will ship to any country in the world with the exception of the following countries:
- North Korea
- Spain (Customs Restrictions)
Per manufacturer policies, we do not ship ResMed or Philips Respironics products internationally.
International shipping costs will be quoted upon the receipt of an order with a complete address.
We ship with USPS Global. International packages arrive within 6-20 days and shipping times are not guaranteed.
Spain does not allow the direct import of medical equipment to patients. Portugal does permit such shipments.
- How much are the taxes and duties for shipping to Canada? Who pays?
Packages shipped through our Canadian shipping partner, Landmark, are tax exempt and marked prominently as medical supplies.
If you choose to ship on your FedEx or UPS account to Canada, you are responsible for determining, managing and paying all taxes and duties associated with our transaction. We will not pay and cannot quote taxes and duties for non-Landmark orders. However, we can work with you to package and properly label international shipments as medical supplies.
- How much are taxes and duties of shipping to my country? Who pays?
- The buyer or customer is responsible for determining, managing and paying all taxes and duties associated with our transaction. We will not pay and cannot quote taxes and duties. However, we can work with you to package and properly label international shipments as medical supplies.
- Can I travel by air with my CPAP?
Yes, you can travel by air with CPAP equipment. Sleep therapy should be used every night and your equipment should be taken along when traveling. The following information is intended as a general guideline and does not reflect any particular airline's policy. Check with your airline carrier to verify their policies regarding CPAP / BiLevel equipment.
- Generally in the USA, a CPAP machine and mask are NOT counted as a carry-on item.
- The CPAP carry case must meet the size restrictions set for carry-on items.
- Only items directly related to the medical treatment are included in the exception, any other items will count towards the carry-on allowance.
- Some airlines ask that you contact them 48 hours prior to the flight, especially if you are planning on using the machine on the flight. Before traveling, check the policy for the airline you will be using.
- Some airlines require documentation from a doctor stating the equipment is required by the user and must be kept with the user during travel.
- In some cases, an on-board electrical outlet may be available. If you plan to use the equipment during the flight, a battery backup should be carried in the event the on-board power is interrupted.
- Some locations in Asia and Europe may count the equipment used for Sleep Therapy as a carry on, but all airlines will allow it.
Air Travel: Call your airline. Each airline has a different policy on whether or not you can use your CPAP while in flight, and if they have a power source available.
Here is a letter from the manufacturer ResMed on the topic:
Here is a letter from the manufacturer Philips Respironics on the topic:
Philips Respironics Travel Letter
- What should I know about going on a cruise with my CPAP equipment?
Cruise lines recommend that CPAP and BiPAP equipment be hand carried onto the ship rather than storing it in checked luggage, which may not be delivered until after bedtime. Generally there is a small bedside table available. However, electrical outlets may not be available near the bed. Take an electrical extension cord along to ensure you can plug in the machine. Some cruise lines may provide distilled water for use in the humidifier. Call your cruise company for their specific policies and amenities regarding CPAP equipment.
- How are international currency conversions handled?
- All prices on CPAP.com are listed in US Dollars (USD). CPAP.com does not charge conversion fees for orders placed with international cards. When using international currency cards any conversion charges incurred would be applied by your financial institution. For more information regarding any exchange rate charges we recommend contacting your financial institution directly to see if any fees would apply.
- Will my CPAP operate overseas?
An adapter may be required to plug a US power cord into a wall outlet in a foreign country. CPAP.com sells an assortment pack of World Traveler Power Adapter Plugs, which allow CPAP machines to plug into different types of wall sockets found in different countries.
All the models CPAP.com sell contain power converters that enable the machine to operate on any AC current from 100 to 240 volts without any adjustment.
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Did You Know?, International
- We offer power cords in case yours gets lost or you just want an extra one for traveling.
- If you are worried about sizing, select a mask with a fit pack so you know your size is in the bag!
- We accept Prescriptions in any language. Your Rx must have your name, the doctor's name and contact details and your pressure.
- A payed order placed before 4PM CST M-F will be shipped that same day.