CPAP Shipping

    Shipping

    Orders placed before 4:00 PM CST with prescriptions in place and payment made are shipped the same day. Ground shipping for US transactions over $99 is free and express options are quoted during checkout. We also ship internationally, for details see International FAQs.

    Shipping FAQs

      How do you ship and what does it cost?
    Note: Our checkout page will quote the following information for you. Simply type your shipping address in, scroll down to the shipping section, pick your method and look at the price in the box to the right. Using this tool, you can shop multiple methods and obtain a final price.

    We ship primarily via FedEx and US Mail. We offer free ground shipping to all 50 US States and US territories for orders over $99. We reserve the right to decide which carrier will ship orders qualifying for free shipping.

    Here are the shipping costs for the contiguous United States:
    • $35.00 - Next Business day by the end of the day (Saturday)
    • $25.00 - Next Business day by the end of the day (Mon - Fri)
    • $18.00 - Second Business day by the end of the day
    • $12.00 - Third Business day by the end of the day
    • $7.00 - Ground shipping on orders under $99.00
    • Free - Ground shipping on orders over $99.00

    Shipping costs for times which reflect receiving a package at a certain time (AM or PM) are quoted based on ZIP code.

    Please Note: Express carriers typically define end of the day as 5 PM for business addresses and 7 PM for residential addresses. However, it has been observed that residential deliveries can take place as late as 9 PM during busy seasons, high volume periods, and weather events. These times are defined and controlled by the carrier, not CPAP.com.

    If your order includes a machine, the extra weight will add $10.00 to your shipping charges. FedEx Next Day Air Early AM is offered to qualifying zip codes and will be quoted accordingly.

    Shipping options that are available for Puerto Rico, Hawaii & Alaska:

    • Dependent on location, Next Day Air service (delivery by end of business) may be available for Hawaii, Alaska and Puerto Rico.
    • The cost of Next Day Air service is custom quoted based on the weight of the parcel and the exact address.
    • The actual cost can only be determined by creating a complete order.
    • Alaska locations may offer Next Day Air Early AM (delivery by Noon) and is custom quoted.
    • Puerto Rico and Hawaii locations do not offer Next Day Air Early AM (delivery by Noon ).
    • FedEx 3 Day Select is not available to Puerto Rico, Alaska or Hawaii.
    • $18 2 Day Air
    • $ 7 Ground

    Add $10 for Next Day Air, Next Day Air Early AM and 2 Day Air when a machine is included in the order.

    If you choose Next Day shipping for an order placed and shipped on Friday, it will be delivered on Monday unless you specify Saturday delivery in the Comments section of your order.

    If you wish an order placed on Friday to be delivered on Saturday, the charge increases by $10.00. For example, if you order a mask on Friday for Saturday delivery, the cost will be $35.00. If your order includes a machine for Saturday delivery, the cost will be $45.00.

      How quickly can you ship my order?
    When you order from us, you can expect your order to ship the same day when the order is placed before 4 PM CST Monday through Friday, provided prescription requirements are met and the equipment is in stock. We publish stock status on each product page. You can expect your package to arrive within 3-5 business days for most locations within the United States. A tracking number link will be provided with each order via email.
      How long does Ground shipping take?
    Ground shipping times to the US vary depending on the distance from our warehouse in Houston, Texas, but the longest distances usually take only five business days. Please note, ground shipping time is not guaranteed. CPAP.com is not responsible for courier delays.

    UPS Ground Shipping
      Will you ship to an APO address?
    Yes. Shipping is $7 for any purchase under $99 and free for any orders totaling $99 or more.
      Will you ship to a Post Office Box?
    Yes. Orders to PO Boxes are shipped via US Mail, include standard tracking services, and qualify for our standard same day shipping policies.
      Why hasn't my order shipped?
    Prescriptions:

    Federal law requires we have a valid prescription on file before shipping a mask, machine, humidifier, Provent, oxygen concentrators and some heated tubing.

    How can I tell if my prescription is valid?

    The prescription must meet the following requirements:

    • Doctor's Information (Name,Credentials, Address, Phone Number)
    • Doctor's Signature
    • Patient's Name
    • Item Being Prescribed
    • Written for "lifetime need", "99 months", have a future expiration date, or no expiration date.
    Who can write the prescription?

    The prescription can be written by any of the following care providers:

    • Medical Doctor
    • Doctors of Osteopathy
    • Psychiatrists (MD Only)
    • Physicians Assistants
    • Nurse Practitioners
    • Dentists
    • Naturopathic Physicians

    We will not accept prescriptions written by the following (unless they are a licensed MD or DO):

    • Chiropractor
    • Podiatrist
    • Optometrist
    • Psychologist
    How can I send my prescription?

    If you have a valid prescription for CPAP equipment in your possession, it can be sent in the following ways:

    • Fax
      • Toll free - 866-353-2727
      • International - 713-541-7370
    • Email
      • cpap@cpap.com (24 hours a day, 7 days a week)
      • Prescription must be in jpg, jpeg, bmp, gif, png, pdf, png, or tiff format
      • Files cannot be larger than 20 Megabytes
    • Upload
      • This upload tool supports: pdf, gif, jpg and jpeg formats
      • Also, for your convenience, we can request a prescription from your doctor as long as they are located in the United States, Canada or some U.S. Territories:
        • Log into your account
        • Find: "Prescriptions"
        • Select "Add Prescription"
        • Select "Contact my doctor for me."
        • Enter your doctor's information in the displayed box
        • Look for and select your doctor through our online database or add your physician
        • We'll fax a letter of medical necessity request to your doctor to keep on file
    If you believe you may have a prescription associated to a previous order with us, please call us toll free at 800-356-5221 or international at 713-351-3414.

    Can I use an International Prescription?
    • If the prescription is not written in English the entire prescription must be translated into English on the original document.
    • If you have a valid international prescription, upon receipt and review of the prescription, we will ship your order to any U.S. state except Texas, or to your country of residence.
    • We are unable to request a prescription on your behalf from a doctor outside of the United States.
    For more detailed information on prescription requirements, please see our Prescription FAQs.

    Payment:

    How can I provide payment information?
    • Credit Card:
      • Call us to provide credit card information or log into your account and add a credit card.
      • We accept Visa, MasterCard, American Express, Discover, and JCB credit cards.
    • PayPal:
      • Call us to provide authorization and will will send a request to your email.
      • Alternatively, you can log into your PayPal account and send us payment:
        • Please go to www.paypal.com and log into your account using your PayPal email address.
        • Once there, click on the "Send Money" tab and enter cpap@cpap.com as the email address you are sending the payment to.
        • Enter the amount due on your order - you can find this total in the confirmation email we sent when the order was placed.
        • Check the goods box and click Submit.
        • If using this method, please reference your order number in the message field. Failure to reference your order number may result in a processing delay. PayPal will send an automated email to us once the payment has cleared.
      • PayPal eCheck:
        • We accept PayPal eChecks. Orders paid via PayPal eChecks will remain on hold until cleared by PayPal.

    • Personal Checks and Money Orders (Domestic):
      • We accept personal checks but will hold the order for 10 full calendar days from the date we receive the check to make sure it clears our bank account. Orders paid via money order will be shipped upon receipt.
      • Please make your check or money order payable to CPAP.com and mail it to:

      • CPAP.com
        13235 N. Promenade
        Stafford, TX 77477

    • Money Orders - Foreign (outside of the United States):
      • We accept foreign money orders.
      • Payment must be made in U.S. dollars and issued by a bank in the country to which the order is shipping.
      • We will verify payment with the bank and wait for payment to clear before shipping your order.
      • Please include your order number and make your check or money order payable to CPAP.com and mail it to:

      • CPAP.com
        13235 N. Promenade
        Stafford, TX 77477

    • Bank Wire Transfers:
      • To pay for an order via bank wire transfer, on the checkout page select 'Other' as the payment option. In the Customer Instructions text box, let us know you would like to pay with a bank wire transfer. Within 24-48 hours, we will email you with the instructions you will need to send us the wire transfer.
      • Payment via a bank wire transfer process may take several weeks and depends on the financial institution. This may cause delays in the shipment of the order. Credit card or PayPal are faster options of payment and should be considered if the order is needed quickly.
      • Please be aware, your bank may charge you to send us money. Please contact your bank to find out their charges as you are responsible for them. Please let us know when the funds have been sent. Once we receive the funds, we will ship your order.

    International Orders:

    ResMed and Philips Respironics restrict the shipment of their products outside of the United States. In order to continue as a representative of their products, we must adhere to this requirement. We can ship ResMed and Philips Respironics equipment to any address within the United States. Please choose from the following options and email or call us to confirm how you wish to proceed.
    • Provide a valid address within the contiguous U.S. We can update your shipping address and make the necessary arrangements.
    • Exchange ResMed and/or Philip Respironics products for another brand.
      • Check out a selection of comparable products we can offer you.
      • You can also contact us for help in selecting comparable products.
    • Remove all ResMed and Philip Respironics products from your order and ship out the remainder of your order.
    If your international order requires a prescription, please be aware:
    • If the prescription is not written in English the entire prescription must be translated into English on the original document.
    • If you have a valid international prescription, upon receipt and review of the prescription, we will ship your order to any U.S. state (excluding Texas), or to your country of residence.
    • We are unable to request a prescription on your behalf from a doctor outside of the United States.
    Invalid Shipping Address:

    Please contact us via phone to correct your address. You may also email us to confirm your shipping address, but we cannot guarantee that your order will ship out the day the email is sent if you choose to email rather than call.

    Shipping Method:

    You may need to contact us if you selected 'Other', or an unavailable shipping method for your location. Here are the standard shipping costs for the contiguous United States, however the actual cost may depend on the weight and destination:
    • $35.00 - Next Business day by the end of the day (Saturday)
    • $25.00 - Next Business day by the end of the day (Mon - Fri)
    • $18.00 - Second Business day by the end of the day
    • $12.00 - Third Business day by the end of the day
    • $ 7.00 - Ground shipping on orders under $99.00
    • $ Free - Ground shipping on orders over $99.00
    If your order includes a machine, the extra weight will add $10.00 to flat rate standard shipping charges. FedEx Next Day Air Early AM and Saturday Delivery is offered to qualifying zip codes and will be quoted accordingly.

    International shipping costs will be quoted upon the placement of an order with a complete and valid address.

    Shipping options that are available for Puerto Rico, Hawaii & Alaska:
    • Dependent on location, Next Day Air service (delivery by end of business) may be available for Hawaii, Alaska and Puerto Rico.
    • The cost of Next Day Air service is custom quoted based on the weight of the parcel and the exact address.
    • The actual cost can only be determined by placing a complete order.
    • Alaska locations may offer Next Day Air Early AM (delivery by Noon) and is custom quoted.
    • Puerto Rico and Hawaii locations do not offer Next Day Air Early AM (delivery by Noon ).
    • FedEx 3 Day Select is not available to Puerto Rico, Alaska or Hawaii.
    Durable Medical Equipment Provider or Dealer:

    In compliance with policy as set by some manufacturers, we may only sell CPAP equipment to patients. Due to this policy, and the associated penalties for violating it, we are unable to ship ResMed and/or Respironics products to any Durable Medical Equipment Provider. We deeply regret this inconvenience. We are ready and able to offer you equipment from any other CPAP manufacturer.

    Please let us know which of the following actions to take by emailing or calling us:
    • Remove all ResMed / Respironics products from the order and ship it out to you
    • Exchange ResMed / Respironics products for another brand (please send us instructions on which changes should be made)
    • Cancel the order
    What other issues could hold up my order?

    There are a few other issues that can stop an order from shipping:
    • Backordered item(s) on an order.
      • We will notify you via email if there is an item on your order that is out of stock.
      • Please let us know if you would like the rest of your order shipped, and the backordered item(s) shipped when it is available.
      • If we do not hear from you, we will ship the order in it's entirety once all items are available to ship.
    • The name on the prescription is different than the name on the order.
      • Call or email us to authorize us to change the name on the order to match that on the prescription.
    • There are comments or questions on the order that need to be addressed before we can ship the order out.
    • You have more than one active order with us.
      • Please confirm how you want to proceed:
        • Cancel one order and send the other out.
        • Send both out, separately.
        • Combine orders and ship them both, together.
      How do you ship to Canada?
    We offer shipping to Canada via a private carrier who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time is 2-3 weeks. All Canadian orders are tracked through Canadian Post, insured and tax exempt.

    If you have a UPS or FedEx account, we can ship via those carriers and have the charges applied to your account. Also, if you have a broker set up in the United States who can handle the transit from that point, we can ship via UPS to an address in the United States.
      What if I ship my order to a forwarding company?
    Packages shipped to a forwarding company may be opened and inspected. CPAP.com is not responsible for missing or damaged items when shipping to a forwarding company.
      Can CPAP.com Text or Call Me When My Order is Delivered?

    Unfortunately, CPAP.com is not able to text or call any customer regarding status updates, or upon delivery, for any order placed at CPAP.com. On the carrier's end however, there are a few ways you can get updated. If the order was shipped from USPS, customers can choose to be notified of delivery by text or email. If the order was shipped with FedEx, customers can be notified by email only. Signing up is fairly easy, and can be done by following prompts on each carrier's package tracking website.

    Did You Know?, Shipping

    • A paid order placed before 4PM CST M-F will be shipped that same day.
    • We even carry the appropriate fuses for your machine!
    • If you aren't currently using a humidifier and are waking up with dry airways or congestion, adding a humidifier to your set up may alleviate this problem.
    • Shipping is free for all orders over $99.00 within the US!


     Get Help