CPAP.com was recently notified by Philips Respironics of a recall for certain CPAP, APAP, and BiPAP devices.
Since the news broke, customers have let us know they are frustrated and concerned. We agree. All of the relationships we hold dear, our family, friends, coworkers, and customers are affected. We learned of this recall at the same time as our customers and have been in daily communication with Philips Respironics since that time.
Despite sincere and full efforts by members of the Philips Respironics team we’ve been in contact with, details and actions we can take immediately to have a positive impact on the health of our customers have been in short supply.
We have completed all requests by Philips Respironics and we eagerly await a plan that will allow us to provide actionable solutions to customers. We will continue to take any actions Philips Respironics or the organizations governing them approve relating to this recall as quickly as we are able to execute them.
Below is the information you need to know on this recall, how you might be impacted, what next steps should be taken, and what you should expect. Not all details of this recall are known at this time. As information becomes available, we will update our customers via email and the CPAP community at large using this blog.
On Monday, June 14th, Philips Respironics issued a voluntary recall on nearly all of their CPAP, APAP, and BiPAP machines sold from 2009 until today, with some exceptions.
Per Philips Respironics CEO Frans van Houten “We deeply regret any concern and inconvenience that patients using the affected devices will experience because of the proactive measures we are announcing today to ensure patient safety.”
Per the Philips Respironics recall notice:
“We cannot stress enough that Philips is treating this matter with the highest possible seriousness, and are dedicating significant time and resources to address this issue. Our intention is to give affected patients and customers the service they expect and deserve as we resolve this matter as our top priority.
This effort includes wide-scale, global ramping up of manufacturing, repair, services, supply chain and other functions to support the correction.
We are absolutely committed to supporting the worldwide community of patients who rely on our Sleep & Respiratory Care solutions for their health and quality of life, and the physicians and customers who are dedicated to meeting patient needs.”
Why Did Philips Respironics Issue a Voluntary Recall?
Philips Respironics identified there is risk the PE-SUR sound abatement foam “may degrade into particles which may enter the device’s air pathway and be ingested or inhaled by the user, and the foam may off-gas certain chemicals. The foam degradation may be exacerbated by use of unapproved cleaning methods, such as ozone, and high heat and high humidity environments may also contribute to foam degradation.”
What Is the Safety Hazard Associated With This Issue?
Per Philips Respironics, possible health risks include exposure to degraded sound abatement foam and exposure to chemical emissions from the foam material. High heat and high humidity environments as well as unapproved cleaning methods such as ozone, may also contribute to foam degradation.
The Philips Respironics FAQs state:
In the event of exposure to degraded foam:
- “The potential risks of degraded foam exposure include: Irritation (skin, eye, and respiratory tract), inflammatory response, headache, asthma, adverse effects to other organs (e.g. kidneys and liver) and toxic carcinogenic affects.”
- “To date, Philips Respironics has received several complaints regarding the presence of black debris/particles within the airpath circuit (extending from the device outlet, humidifier, tubing, and mask). Philips also has received reports of headache, upper airway irritation, cough, chest pressure and sinus infection.”
In the event of exposure to chemical emissions:
- “The potential risks of exposure due to chemical emissions from affected foam include: headache/dizziness, irritation (eyes, nose, respiratory tract, skin), hypersensitivity, nausea/vomiting, toxic and carcinogenic effects.”
- “To date, Philips has not received reports of patient impact or serious harm as a result of this issue.”
Is This an Official Recall?
Yes. Per Philips Respironics, the issuance of the notification is a recall in the U.S., and field safety notice in International Markets, according to regulatory agency criteria.
This recall notification / field safety notice has not yet been classified by regulatory agencies.
As this is an official recall, Philips Respironics must adhere to the regulatory requirements of a recall and specify the steps dealers, such as CPAP.com, must follow to adhere to the recall.
Which Philips Respironics Products Are Impacted?
What CPAP machines are on recall? Many of the Philips Respironics CPAP, APAP, and BiPAP machines sold from 2009 onward except the DreamStation 2 used this type of sound abatement foam and are impacted by this recall.
List of Philips Respironics CPAP Machines Recalled in 2021
|Continuous Ventilator, Minimum Ventilatory Support, Facility Use|
|E30 (Emergency Use Authorization)|
|Continuous Ventilator, Non-life Supporting|
DreamStation ST, AVAPS
C Series ASV, S/T, AVAPS
OmniLab Advanced Plus In-Lab Titration Device
|SystemOne (Q Series)
DreamStation (CPAP, Auto CPAP, BiPAP)
DreamStation Go (CPAP, APAP)
Dorma 400, 500 CPAP
REMstar SE Auto CPAP
|Trilogy 100 Ventilator
Trilogy 200 Ventilator
Garbin Plus, Aeris, LifeVent Ventilator
|Continuous Ventilator, Minimum Ventilatory Support, Facility Use|
|A-Series BiPAP Hybrid A30 (not marketed in US)
A-Series BiPAP V30 Auto Ventilator
|Continuous Ventilator, Non-life Supporting|
|A-Series BiPAP A40 (not marketed in US)
A-Series BiPAP A30 (not marketed in US)
Skip to: “How do I know if my device was recalled?” section for steps to check your specific machine.
Which Philips Respironics Products Are Not Impacted?
Per Philips Respironics, products that are not affected may have different sound abatement foam materials, as new materials and technologies are available over time. Also, sound abatement foam in unaffected devices may be placed in a different location due to device design.
Products not affected by this recall notification (U.S. only) / field safety notice (International Markets) include:
- DreamStation 2
- Trilogy Evo
- Trilogy Evo OBM
- Trilogy EV300
- Trilogy 202
- BiPAP A40 EFL
- BiPAP A40 Pro
- Omnilab (original based on Harmony 2)
- Dorma 100, Dorma 200, & REMStar SE
- All oxygen concentrators, respiratory drug delivery products, airway clearance products.
How Do I Know if My Device Was Recalled?
The best way to know if your device is included in the recall is to register your machine for the recall. During the registration process, Philips Respironics will either let you know your machine is not included in the recall, or provide you with a confirmation number.
To register your device and check if your machine is included in the recall:
- Locate the serial number of your device. The label on the bottom of the unit features a series of letters and numbers that follow the SN or S/N on the label. If you need assistance finding your serial number, you can use this handy guide.
- Go to Philips Respironics recall website.
- Complete the registration form. Provide your information such as your name, address, and phone number so Philips Respironics can contact you regarding this recall. Be sure to use your current personal information, regardless of the information you provided at the time of purchase.
- Watch for confirmation. Once you’ve completed your registration, if your machine is not included, you will see a message saying your device is not included in the recall. If your machine was included in the recall, you will receive a registration confirmation number as well as important recall updates from Philips Respironics. Please be sure to save the confirmation number provided for your records. Along with your confirmation number, you will receive information about the next steps in the recall process from Philips Respironics.
Should you continue using your machine if it is on the recall list?
- For patients using affected BiLevel PAP and CPAP devices: Discontinue use of your device and work with your physician or Durable Medical Equipment (DME) provider to determine the most appropriate options for continued treatment. To continue use of your device due to lack of alternatives, consult with your physician to determine if the benefit of continuing therapy with your device outweighs the risks identified in the recall notification.*
- For patients using affected life-sustaining mechanical ventilator devices: Do not stop or alter your prescribed therapy until you have talked to your physician. Philips recognizes that alternate ventilator options for therapy may not exist or may be severely limited for patients who require a ventilator for life-sustaining therapy, or in cases where therapy disruption is unacceptable. In these situations, and at the discretion of the treating clinical team, the benefit of continued usage of these ventilator devices may outweigh the risks identified in the recall notification.*
* This is a recall notification for the US only, and a field safety notice for the rest of the world
If you continue using your device, please note that ozone is referenced by Philips Respironics as a potential contributing factor to degraded foam. CPAP.com does not and has never sold ozone-related cleaning products. Last year the FDA issued a safety communication about PAP cleaners. Follow manufacturer recommended cleaning instructions.
Additionally, Philips Respironics suggests patients review the age of their devices, as they are typically recommended to be replaced after five years of use.
How Will Philips Respironics Fix the Issue?
Philips Respironics plans to replace the current sound abatement foam with a new material that is not affected by this issue. This approach needs to go through some regulatory hurdles first. Philips Respironics has provided the relevant regulatory agencies with required information related to the launch and implementation of the projected correction and contracted with a third party vendor to coordinate the recall effort.
How Long Will It Take for Philips Respironics To Address All Recalled Machines?
Philips Respironics Chief Executive Frans van Houten said, “We’re going to put all our capacity to focus entirely on replacing and repairing these units,” a process he said would likely take a year.
With focusing all capacity on the recall, Houten said that approach “has a consequence that we will not be able to serve new customers, so there’s going to be a shortage in the field.”
We are advocating on your behalf to get quicker updates and more information about the situation as it evolves.
Why Will the Recall Likely Take a Year To Complete?
- The sheer size of the recall. Houten indicated there were between 3 million and 4 million machines targeted in the recall. 80% of the machines treat sleep apnea and around two-thirds of the CPAP machines are in the United States. Using the lower end of the estimate of 3 million, over 52 weeks in a year, that would mean replacing or repairing over 57,000 machines each week.
- Global software chip supply storage. There are software computer chips found in nearly everything – coffee makers, cars, phones, toys, computers, and CPAP machines. There is a global software chip supply due to a variety of reasons including a factory fire, increased demand due to the pandemic, trade wars, and the freeze and blackout in Texas. The shortage is so widespread the US government is forming a task force to address the shortage. A low software chip supply means fewer chips for CPAP machines which means fewer CPAP machines to provide.
- Global cargo backlog. Fueled by the boom in demand for goods, imported cargo shipments to the U.S. are at record levels. U.S. ports have a backlog of ships waiting to be offloaded. Retailers and manufacturers are scrambling to secure placement on cargo ships. Home Depot famously contracted their own container ship to ensure supply. The shortage of spots on ships have led to doubling and more the cost of shipping. Many companies are also moving to the even more expensive air freight option. Once the cargo fits U.S. soil, there is a backlog of trucks available to deliver the orders. Fewer spots on the cargo ship means the already reduced supply of CPAP machines will take longer to get to the U.S.
In summary, the CPAP/APAP/BiPAP machine supply was already tight and shrinking before the recall was announced. With Philips Respironics focusing on the recall, the U.S. CPAP/APAP/BiPAP supply was cut in half overnight. Many dealers expect to run out and go through at least intermittent back order periods for the foreseeable future.
What Is CPAP.com Doing?
Since hearing the news we have been in daily communication with Philips Respironics to understand what aid we can provide our customers.
We have completed all steps with Philips Respironics currently available to help our customers move forward in the process.
We stand by, ready to help Philips Respironics technologically or logistically if needed to quicken getting help to our customers. As new information and options become available to help our customers we will switch our operations accordingly.
We have notified all customers affected by the recall through email and each customer will shortly receive a physical mailed notice.
Each day more information becomes available. We will continue daily checks with the Philips Respironics team to ensure we are executing everything possible to help our customers through this recall.
As we learn more, we will update our customers via email and the CPAP community at large using this blog.
What Is CPAP.com Not Doing?
In compliance with Philips instructions and standard recall practices, CPAP.com is not replacing recalled products with current stock nor issuing refunds for past orders. This is not our choice or our preference.
Commonly Asked Questions About The Philips Recall
- For CPAP/APAP/BiPAP machines, Philips Respironics recommends discontinuing the use of the machine. Philips Respironics currently only recommends using a bacterial filter for life-sustaining mechanical ventilators where therapy cannot be discontinued. Due to this recommendation, we cannot recommend bacteria filters as a solution at this time.
- The high heat and humidity referred to is concerning environmental conditions. Per Philips Respironics, “The environmental conditions that may be one of the causes of this issue refer to the climate and regional temperatures of the countries where the devices are used and stored. This factor does not refer to heat and humidity generated by the device for patient use.”
- Ensure that you are following our CPAP cleaning guide or your device’s instructions for proper care and maintenance. Philips Respironics has stated: “The foam degradation may be exacerbated by use of unapproved cleaning methods, such as ozone (see FDA safety communication on use of ozone cleaners), and off-gassing may occur during initial operation and may possibly continue throughout the device’s useful life. Philips Respironics is recommending that customers and patients halt use of ozone-related cleaning products, and adhere to their device Instructions for Use for approved cleaning methods.
- Review the age of your affected device. Most manufacturers recommend replacing the device after five years of use.
CPAP.com is a family-owned and operated business dedicated to providing affordable sleep apnea equipment to those who need sleep therapy. The CPAP team strives to provide insightful and meaningful information to its audience, keeping you in the know on the latest happenings in the sleep health and respiratory world.