Shipping policy

Last Modified: Jun 6, 2024

Same-day Shipping

If you place your order before 4 pm Central Standard Time (CST) Monday through Friday, it will ship the same day, provided your prescription requirements are met. Also, ensure that the equipment is in stock (check the product’s page for up-to-date stock status) and is not a preorder item. Pre-order items will ship as soon as we receive them in stock.

Your tracking number will be provided via email once your order ships.

Rx Orders

Federal law requires cpap.com to have a valid prescription on file before shipping a CPAP mask, APAP machine, CPAP machine, BiPAP machine, humidifier, EPAP therapy, Nightbalance, oxygen concentrators, and some heated tubing.

Free shipping and flat rate

Shipping to the contiguous United States

If you're wondering about your shipping costs before placing your order, you can view our checkout page to get a quick quote. To find your shipping quote, add your items to your cart and simply type your shipping address in, scroll down to the shipping section, pick your shipping method. After filling in that information, your quoted price will show in the right-hand box.

Below are shipping rates for the contiguous United States:

  • $35.00 - Next Business Day by the End of the Day (Saturday)
  • $25.00 - Next Business Day by the End of the Day (Monday Through Friday)
  • $18.00 - Second Business Day by the End of the Day
  • $12.00 - Third Business Day by the End of the Day
  • $7.00 - Ground Shipping on Orders Under $99.00
  • $5.00 - Ground Economy Shipping on Orders Under $99
  • Free - Ground Shipping on Orders Over $99.00

*FedEx Next Day Air Early AM is offered to qualifying zip codes and will be quoted accordingly.*

Please note: If your order includes a machine, $10.00 will be added to your shipping charges due to the extra weight.

Shipping to the United States territories

  • Next Day Air Early AM ( delivery by Noon ): is available for some Alaska locations and requires a custom quote based on the weight of the parcel and the exact address.*
  • Next Day Air Service ( delivery by the end of business ): is available for some locations in Hawaii, Alaska, and Puerto Rico, and requires a custom quote based on the weight of the parcel and the exact address.*
  • Two-Day Air : ~$18 *
  • Ground : ~$7

*Add $10 for Next Day Air, Next Day Air Early AM, and Two-Day Air when a machine is included in the order.

  • Next Day Air Early AM ( delivery by Noon): is not available for Puerto Rico and Hawaii
  • FedEx 3 Day Select : is not available to Puerto Rico, Alaska, or Hawaii.

International Shipping

We will ship to any country in the world except for those listed below. We ship with USPS Global. International packages arrive within 6-20 days, but shipping times are not guaranteed. International shipping costs will be quoted upon the receipt of an order with a complete address.

Below is a list of all of the countries we are unable to ship to:

Austria

Belgium

Bulgaria

Croatia

Cuba

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Iran

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

North Korea

Poland

Republic of Cyprus

Romania

Slovakia

Slovenia

Spain

Sweden

Syria

Please note: Per manufacturer policies, we do not ship ResMed or Philips Respironics products internationally. Additionally, any costs incurred as a result of customs are the responsibility of the purchaser, not cpap.com.

Shipping to Canada

We offer shipping to Canada via Landmark, a private carrier, who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time can range from two to three weeks. All Canadian orders are tracked through Canadian Post, insured, and tax-exempt.

Packages shipped through our Canadian shipping partner, Landmark, are tax-exempt and marked prominently as medical supplies. When using cpap.com's shipping supplier cpap.com will cover costs.

If you choose to ship with your FedEx or UPS account to Canada, you are responsible for determining, managing, and paying all taxes and duties associated with your transaction. We will not pay and cannot quote taxes and duties for non-Landmark orders. However, we can work with you to package and properly label international shipments as medical supplies.

Additional notes

We ship via FedEx and USPS out of our Houston based warehouse

Typically, ground shipping can take up to five business days. However, ground shipping times in the United States vary, and timing is not guaranteed. For more information on USPS delivery time, view the USPS Ground Shipping Map.

From time to time, a problem can occur when processing an order. However, our expert Customers Service Team Members will be in contact with you via email if a problem occurs while processing your order.