Cancellation policy

Last Modified: Jun 6, 2024

Subscribe with cpap.com Terms and Conditions

The following is a description of the terms on which US Expediters, Inc. (cpap.com) offers you our subscription services and allows you access and use of our website. If you sign up for a cpap.com subscription, you accept these Terms, conditions, limitations, and requirements.

Subscription Benefit

The cpap.com subscription service benefits include:

  • Product discounts each time your subscription renews

  • Free ground shipping  

  • You’re in control of your subscription frequency - edit and pause anytime 

cpap.com reserves the right to change the benefits of the subscription service or the eligibility for benefits at any time in its sole discretion. All benefits changes will apply to future orders including current subscriptions.

Subscription Eligibility

Subscription services are only available for customers residing in the United States and only available on the designated products with the “subscribe and save” option within the product catalog. You must also have an account with cpap.com in order to participate. cpap.com reserves the right to change the eligibility for the subscription service at any time. Your participation in the cpap.com subscription service is for you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorization.

Subscription Paused

Your cpap.com subscription will continue until paused. You may manage or pause your Subscription with cpap.com at any time from My Account > Subscriptions. Your subscription may be paused temporarily if there is not sufficient inventory to fulfill the subscription at the time of renewal or paused permanently if there is discontinuation of a product(s)/service(s) included in the subscription.

Subscription Fees

The Subscription Fee will remain fixed during the initial term of your subscription unless you subscribe to additional items. We may also choose to increase/ decrease your fees upon written notice to you. 

Shipping Fees

The shipping fee associated with the subscription is determined by the shipping method selected at the initial purchase of the subscription. All subscriptions are eligible for free ground shipping, but a shipping charge will be assessed for other shipping methods. A customer can change the shipping method for their subscription by calling customer service at 1.800.356.5221. 

Fee Adjustments at Renewal

Upon renewal, we may increase your fees up to our then-current list price set out in our Product and Services Catalog. If you do not agree to this increase, you can choose to pause your subscription before the start of your next renewal term. 

Renewal

Your subscription will automatically create a new order according to your selected renewal schedule until you pause the subscription.

Your subscription may be placed on hold if all eligible payment methods we have on file for you are declined for payment of your subscription fee or if there is no stock available to fulfill your subscription. If you provide us with a new eligible payment method and are successfully charged, your new subscription period may change based on the date we receive the updated payment method. Similarly your renewal period may change if there is no stock availability to fulfill your subscription. Visit My Account to see renewal dates for your subscription. Your subscription will renew automatically until you cancel your subscription.

For the purposes of pricing your order, the price of the subscription is calculated as of the time the order is created, and will not be updated further after that time.

UNLESS YOU NOTIFY US BEFORE YOUR RENEWAL DATE THAT YOU WANT TO PAUSE OR CANCEL, YOU UNDERSTAND YOUR CPAP.COM SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

Returns

All returns with CPAP subscriptions are subject to the cpap.com Returns Policy.