Fisher & Paykel Pilairo™ Nasal Pillow CPAP Mask with Headgear

CPAP Video & FAQ

Frequently Asked Questions (FAQs)

Are prescriptions required for mask, machine, humidifier, and EPAP purchases?

Yes. Federal law requires we have a valid prescription on file before we ship your mask, machine, humidifier, or EPAP therapy, including Provent and Bongo RX. You will also need a prescription to purchase the Nightbalance POSA device.

We provide many easy ways to get your prescription:

• We can request your prescription for you! When you checkout, just let us know you would like us to request your prescription, or you can log into your account to have us request your prescription.
• Fax your prescription to our toll-free fax number: 866.353.2727, or our international fax number: 713.541.7377
• Email your prescription to cpap@cpap.com
• Upload your prescription in your account, under the Prescriptions Section
• Ask your doctor to fill out our prescription form. We have both a standard prescription form and an EPAP prescription form.

For more information on prescriptions, please see our Prescription Section of the Learning Center.

Which CPAP masks work on which machines?

Any mask will work with any machine, with one important exception. The ResMed AirMini is only compatible with certain ResMed CPAP masks. Compatible masks for the AirMini are as follows:

• ResMed AirFit™ N20 Nasal Mask
• ResMed AirFit™ F20 Full Face
• ResMed AirTouch™ F20 Full Face
• ResMed AirFit™ P10 Nasal Pillow

When considering another CPAP, APAP or BiPAP machine from ResMed or any other manufacturer, mask compatibility extends to all brands. The AirMini uses non-standard tubing to connect the machine to the mask, and is the primary reason why other masks won't work with the AirMini. Despite this issue, many of our customers consider the AirMini to be an excellent machine.

How can I compare different masks?

Like our machine comparison chart, we have created a CPAP Mask Comparison Guide to help you compare different masks. This guide stacks up every mask we sell, feature by feature. If you don't know the meaning of a feature, click the question mark for a definition. The links below will take you to the most popular masks, or to the different types of masks we sell.

Compare Most Popular Masks

Compare All Nasal Masks

Compare All Full Face Masks

Compare All Nasal Pillow Masks

Compare All Nasal Prong Masks

Compare All Hybrid Masks

Compare All Oral Masks

Compare All Total Face CPAP Masks

How do I choose the mask that is right for me?

We provide our customers with many tools to make informed decisions about their mask purchases. Options include:

• Calling a CPAP Expert Toll Free. 800.356.5221.
  
  
• Comparison Charts. These charts compare available masks, feature by feature. If you're unsure of the meaning of a feature, click on or hover over the question mark for a pop out definition. Click on the image or name of the product for more detailed product information, pictures and resources.
  
  Compare Most Popular Masks
  
  Compare All Masks
  
  
• Browse Our Mask Product Categories. These categories show each mask our company offers, ranked by popularity. Popularity is determined by a mix of sales data and our in-house opinion of the quality of the mask based on our experience and customer feedback. The best products float to the top of our categories.
  
  Nasal Mask Category
  
  Full Face Mask Category
  
  Nasal Pillow Mask Category
  
  Nasal Prong Mask Category
  
  Hybrid Mask Category
  
  Oral Mask Category
  
  Total Face Mask Category
  
  
• Sizing Guides. Many Nasal and Full Face masks have sizing guides available to help determine the size needed. Simply print the sizing guide, cut out if needed, and use a mirror or helper to look at the guide to see if it is a proper fit on the face. Please note, to ensure the guide is the proper size, it should be printed in PDF format at 100% scale, meaning "Fit to Page" may have to be disabled.
  
  
• Return Insurance. With every mask we sell, you have the option of purchasing return insurance. Masks are FDA approved medical devices. Once a mask is used, it cannot be resold to another customer. CPAP.com was the first in the industry to offer return insurance to our customers. Return insurance provides 30 days for you to try a mask and return it for any reason for a refund of the price of the mask. If you are trying a mask for the first time, return insurance might be right for you.
  
  We also offer Free Return Insurance on some masks.

How can I get help from a CPAP expert?

• By Live Chat: Click on the Chat now field in the lower right hand corner of the CPAP.com page. If after hours, click Leave a message to enter your question and we will get back in touch with you.
• By Phone: 800.356.5221 (%WeekDayStart% - %WeekDayEnd% CST Mon-Fri; %WeekEndStart% - %WeekEndEnd% CST Sat)
• Email Us: cpap@cpap.com
• By Fax: 866.353.2727
• Could not find what you were looking for? Please send us your question. Question Submission Form

How do I care for my mask?

Masks should be washed daily with warm water and gentle soap or baby shampoo. Let the mask air dry. Never use antibacterial soap as it will break down the silicone of the mask cushion. Avoid soaps that include lotion which can coat the mask and cause it to lose its seal. A safe cleaner is the Control III Disinfectant CPAP Cleaning Solution. Remember, going to bed with a clean face will improve your seal and protect the lifespan of your mask.

The best time to clean your mask is in the morning after use. This removes the oils left behind from your skin which can reduce the lifespan of your mask. We recommend using Mask Wipes to make daily morning cleaning easy. The mask wipes are made from materials that will not break down your mask.

For customers who want to completely disinfect their mask and accessories, there's an even better option than wipes. The Lumin Mask and Accessories Cleaner uses powerful UV light to disinfect, killing almost all bacteria almost instantly. It's not a cleaner and doesn't scrub or wash anything, but for simple disinfecting the Lumin works great!

Here are some other cleaning products to help with keeping your mask fresh:

Citrus II CPAP Mask Spray Cleaner

Control III Disinfectant CPAP Cleaning Solution - Home Care Kit

Hurricane CPAP Equipment Dryer

Unscented CPAP Mask Wipes

Lumin CPAP Mask and Accessories Cleaner

How often should I replace my mask?

Medicare allows for mask cushion replacement every three (3) months, and a complete mask system replacement every six (6) months. CPAP manufacturers and vendors suggest these replacement schedules as well.

In our experience, most mask cushions begin to deteriorate after about six months of use. The cushion eventually becomes too soft to hold a seal. The headgear straps lose elasticity and must be tightened more and more to get the same quality seal.

We strongly suggest replacing cushions and pillows as soon as they start to soften. Air leaks may reduce the effectiveness of CPAP therapy and headgear that is too tight may cause facial sores at pressure points. In most cases, replacement headgear is available if it is stretched out or the Velcro worn out.

To see what parts of your mask are replaceable refer to our Replacement Part Finder. Just search for your mask to see all of the replaceable parts.

Are mask cushions interchangeable with other mask frames or can I use a different size cushion on the same frame?

The answer to this question depends on the mask. In most cases, the mask frame will only accept cushions or pillows made for that specific mask. However, there are a few variations to this rule: ResMed's Mirage SoftGel Nasal CPAP Mask and Mirage Activa LT Nasal CPAP Mask are examples of the exception. In this case, both masks use the same mask frame; therefore, the cushions for the two masks are interchangeable. The EasyFit Masks by DeVilbiss offer different cushion types such as gel or silicone, which are interchangeable between the mask frames.

As to whether or not you can use different size cushions for a specific mask on the same mask frame, this also depends on the mask. Some mask frames are compatible with multiple cushion or pillow sizes, while other mask frames only fit cushions of the same size. This information is provided on the product pages. Please review the page of the specific product you are interested in to learn if you will need a different size mask frame for each size of cushion or pillow. For assistance, contact us at 800.356.5221.

What does a mask prescription need to say?

A mask prescription must contain all of the following information:

• One of the following words or phrases: "CPAP Mask", "CPAP Supplies", "CPAP Humidifier", "CPAP", "Continuous Positive Airway Pressure", "APAP", "AutoPAP", "AutoSet", "Auto CPAP", "Auto Adjusting CPAP", "Self Adjusting CPAP", "BiPAP", "BiLevel", "VPAP", "BiPAP Auto", "BiPAP ST", "Synchrony ST", "VPAP ST"
• Your physician's contact information
• Your physician's signature
• The patient's full name

Here are some of our top selling masks:

DreamWear Nasal CPAP Mask with Headgear - Fit Pack
ComfortGel Blue Full Face CPAP Mask with Headgear
AirFit™ P10 Nasal Pillow CPAP Mask with Headgear
+ See More