Refund policy
Last Modified: Jun 6, 2024ย
cpap.com Return & Exchange Policy
At cpap.com, we are committed to ensuring your satisfaction and supporting your therapy success. Weโve designed our return and exchange policy to give you confidence and flexibility when choosing your equipment.
General 60-Night Return Policy
Most unopened products can be returned within 60 nights from ship date for either:
- A full refund to the original payment method (minus return shipping), OR
- 100% store credit (minus return shipping).
Return shipping costs are the customerโs responsibility unless covered under cpap.comโs optional protection program (e.g., Redo).
Products must be in original packaging, in new condition, and returned with all included manuals, accessories, and documentation.
CPAP Machines โ 60-Night Risk-Free
All CPAP machines are eligible for a one-time, 60-night risk-free return from ship date.
Customers may choose a refund (minus return shipping) or store credit.
Machine must be returned in original packaging, undamaged, and free of heavy wear.
Returns must be shipped back within 10 business days of receiving an RMA (Return Merchandise Authorization).
Masks โ 60-Night Mask Fit Guarantee
We understand finding the right mask can be challenging. Thatโs why we offer a one-time, 60-night fit mask exchange guarantee from ship date. After this one-time exchange,ย cpap.com offers an ongoing 30-night mask fit guarantee, allowing you to try multiple different masks and still have peace of mind.
Opened masks may be exchanged for a different mask or size within 60 nights of ship date.
Unopened masks are eligible for refund or store credit (minus return shipping if applicable).
Cushions, pillows, headgear, frames, and accessories purchased separately are non-returnable once opened.
Supplies, Accessories, Battery Solutions & Other Products
The following items must be new and unopened in original packaging to qualify for return:
Mask cushions, pillows, and liners
Headgear and frames
All cpap Parts and Supplies (including but not limited to, filter covers, side covers, water chambers, power supply cords, air outlet pieces, etc.)
Mask Assembly kits
Filters, humidifier tanks, water chambers, and tubing
Power supplies, batteries, and adapters
cpap cleaning solutions and wipes
Travel cases, pillows, and other accessory items
HST, Prescription renewal services
Gift cards and subscription services
Warranty
If your product has a manufacturing defect, contact us for troubleshooting. If a return is needed, weโll issue an RMA and work with the manufacturer for repair or replacement. Shipping costs to cpap.com are the customerโs responsibility.
Product recalls are managed by the manufacturer. Weโll provide contact information but cannot process exchanges or refunds for recalled items.
Products with a voided warranty will have a diagnostic and repair fee applied.
Return Process
Initiate a return through cpap.comโs online return portal or by contacting customer care at 800-356-5221.
Obtain an RMA number and return label (if applicable).
Return item(s) within 10 business days of RMA issuance.
Once received, allow up to 10 business days for inspection and processing. Refunds are issued to the original payment method or as store credit, depending on your selection.
Important Notes
Refunds do not include original shipping charges or expedited shipping fees.
cpap.com reserves the right to reject returns that are damaged, show signs of excessive use, missing components, or show signs of misuse.
Returns of the same item are limited to one per customer.
Enhanced return benefits may be available for customers enrolled in cpap.comโs subscription or protection programs.
Interest paid to the financing company cannot be refunded.
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