Last Modified: September 23, 2021
CPAP.com will accept returns on any unopened product within 30 days of the original ship date. A 15% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened can not be returned.
To avoid this, we make every effort to help you be sure of the sizes and features of all items prior to purchase. We offer detailed product pages, a mask sizing guide as well as a 30 day risk free trial on mask purchases. As always, please call us, email, text or chat if you have any doubt or question about your order before it ships. We can be reached by phone toll free at 800-356-5221, text:832-308-2219, or email: firstname.lastname@example.org.
CPAP.com will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if required, an RMA# will be issued to you via email. CPAP.com will work with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item under the warranty policy. The manufacturer determines if the item will be replaced or repaired, CPAP.com cannot supersede the manufacturer’s decision. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation.
No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them.
The coordination of manufacturer product recalls are the responsibility of both the manufacturer and the customer. CPAP.com will not be able to offer an exchange or refund for a product under recall. Our reps are able to provide you with contact information for the manufacturer.
Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!
As this is medical equipment of a very personal nature, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not..
Machines (CPAP, APAP, BiPAP and Oxygen) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to be repaired by the manufacturer. This policy varies by manufacturer. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.
Returned items should be sent after receiving authorization (RMA #), along with a written explanation to:
Attn. Returns Department
13235 N Promenade
Stafford, TX 77477
Only principal may be refunded for purchases made via Financing Methods. Interest paid to the financing company can not be refunded.
The spirit and intention of this policy is to allow CPAP users to determine which mask best meets their needs. We will act in good faith to maintain this progressive service by strictly enforcing its policies and guidelines. We reserve the right to refuse to extend the 30 day risk free option to anyone we judge to be abusing it.
The 30 day risk free mask policy allows the purchaser to return the item to CPAP.com within 30 days of the date we shipped the to the purchaser for a full refund of the product's purchase price less shipping. 30 day risk free is offered at no cost for ALL complete masks (prescription required masks). It covers the mask with headgear only and does not include other items in the purchaser's order.
The 30 day refund window is counted from the day CPAP.com ships the product to the purchaser until the time the purchaser ships the product back to CPAP.com. Transit time is counted. CPAP.com does not offer a 30 day risk free option on all products. CPAP.com will honor all 30 day risk free options but reserves the right to add or remove the 30 day risk free option from any product at any time. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option.
The 30 day risk free policy is designed to allow you to try out masks per manufacturer specifications and acceptable usage. Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option. If you need to return your mask under the 30 day risk free program you can print off the return label to be able to send back your mask. Please note, if you live outside of the contiguous 48 United States, CPAP.com will not be able to send you a return label.