EasyFit SilkGel Full Face Mask with Headgear

CPAP Video & FAQ

Frequently Asked Questions (FAQs)

Are prescriptions required for mask, machine, humidifier, and EPAP purchases?

Yes. Federal law requires we have a valid prescription on file before we ship your mask, machine, humidifier, or EPAP therapy, including Provent and Bongo RX. You will also need a prescription to purchase the Nightbalance POSA device.

We provide many easy ways to get your prescription:

• We can request your prescription for you! When you checkout, just let us know you would like us to request your prescription, or you can log into your account to have us request your prescription.
• Fax your prescription to our toll-free fax number: 866.353.2727, or our international fax number: 713.541.7377
• Email your prescription to cpap@cpap.com
• Upload your prescription in your account, under the Prescriptions Section
• Ask your doctor to fill out our prescription form. We have both a standard prescription form and an EPAP prescription form.

For more information on prescriptions, please see our Prescription Section of the Learning Center.

Which CPAP masks work on which machines?

Any mask will work with any machine, with one important exception. The ResMed AirMini is only compatible with certain ResMed CPAP masks. Compatible masks for the AirMini are as follows:

• ResMed AirFit™ N20 Nasal Mask
• ResMed AirFit™ F20 Full Face
• ResMed AirTouch™ F20 Full Face
• ResMed AirFit™ P10 Nasal Pillow

When considering another CPAP, APAP or BiPAP machine from ResMed or any other manufacturer, mask compatibility extends to all brands. The AirMini uses non-standard tubing to connect the machine to the mask, and is the primary reason why other masks won't work with the AirMini. Despite this issue, many of our customers consider the AirMini to be an excellent machine.

How can I compare different masks?

Like our machine comparison chart, we have created a CPAP Mask Comparison Guide to help you compare different masks. This guide stacks up every mask we sell, feature by feature. If you don't know the meaning of a feature, click the question mark for a definition. The links below will take you to the most popular masks, or to the different types of masks we sell.

Compare Most Popular Masks

Compare All Nasal Masks

Compare All Full Face Masks

Compare All Nasal Pillow Masks

Compare All Nasal Prong Masks

Compare All Hybrid Masks

Compare All Oral Masks

Compare All Total Face CPAP Masks

How do I choose the mask that is right for me?

We provide our customers with many tools to make informed decisions about their mask purchases. Options include:

• Calling a CPAP Expert Toll Free. 800.356.5221.
  
  
• Comparison Charts. These charts compare available masks, feature by feature. IF you're unsure of the meaning of a feature, click on or hover over the question mark for a pop out definition. Click on the image or name of the product for more detailed product information, pictures and resources.
  
  Compare Most Popular Masks
  
  Compare All Masks
  
  
• Browse Our Mask Product Categories. These categories show each mask our company offers, ranked by popularity. Popularity is determined by a mix of sales data and our in-house opinion of the quality of the mask based on our experience and customer feedback. The best products float to the top of our categories.
  
  Nasal Mask Category
  
  Full Face Mask Category
  
  Nasal Pillow Mask Category
  
  Nasal Prong Mask Category
  
  Hybrid Mask Category
  
  Oral Mask Category
  
  Total Face Mask Category
  
  
• Sizing Guides. Many Nasal and Full Face masks have sizing guides available to help determine the size needed. Simply print the sizing guide, cut out if needed, and use a mirror or helper to look at the guide to see if it is a proper fit on the face. Please note, to ensure the guide is the proper size, it should be printed in PDF format at 100% scale, meaning "Fit to Page" may have to be disabled.
  
  
• Return Insurance. With every mask we sell, you have the option of purchasing return insurance. Masks are FDA approved medical devices. Once a mask is used, it cannot be resold to another customer. CPAP.com was the first in the industry to offer return insurance to our customers. Return insurance provides 30 days for you to try a mask and return it for any reason for a refund of the price of the mask. If you are trying a mask for the first time, return insurance might be right for you.
  
  We also offer Free Return Insurance on some masks.

How can I get help from a CPAP expert?

• By Live Chat: Click on the Chat Now field in the lower right hand corner of the CPAP.com page. If after hours, click Leave a message to enter your question and we will get back in touch with you.
• By Phone: 800.356.5221 (%WeekDayStart% - %WeekDayEnd% CST Mon-Fri; %WeekEndStart% - %WeekEndEnd% CST Sat)
• Email Us: cpap@cpap.com
• By Fax: 866.353.2727
• Could not find what you were looking for? Please send us your question. Question Submission Form

How do I care for my mask?

Masks should be washed daily with warm water and gentle soap or baby shampoo. Let the mask air dry. Never use antibacterial soap as it will break down the silicone of the mask cushion. Avoid soaps that include lotion which can coat the mask and cause it to lose its seal. A safe cleaner is the Control III Disinfectant CPAP Cleaning Solution. Remember, going to bed with a clean face will improve your seal and protect the lifespan of your mask.

The best time to clean your mask is in the morning after use. This removes the oils left behind from your skin which can reduce the lifespan of your mask. We recommend using Mask Wipes to make daily morning cleaning easy. The mask wipes are made from materials that will not break down your mask.

For customers who want to completely disinfect their mask and accessories, there's an even better option than wipes. The Lumin Mask and Accessories Cleaner uses powerful UV light to disinfect, killing almost all bacteria almost instantly. It's not a cleaner and doesn't scrub or wash anything, but for simple disinfecting the Lumin works great!

Here are some other cleaning products to help with keeping your mask fresh:

Citrus II CPAP Mask Spray Cleaner

Control III Disinfectant CPAP Cleaning Solution - Home Care Kit

Hurricane CPAP Equipment Dryer

Unscented CPAP Mask Wipes

Lumin CPAP Mask and Accessories Cleaner

How can I find replacement parts for my CPAP mask?

Replacement parts such as: mask cushions, headgear, headgear clips, and others are available for many masks.

To find parts which are compatible with your mask, or to find which parts of your mask are replaceable, do the following:

• Use our Replace Part Wizard to identify your mask and see all the related parts.
• Browse for your mask and then click the "Replacement Parts" button on your mask's product page.

How often should I replace my mask?

Medicare allows for mask cushion replacement every three (3) months, and a complete mask system replacement every six (6) months. CPAP manufacturers and vendors suggest these replacement schedules as well.

In our experience, most mask cushions begin to deteriorate after about six months of use. The cushion eventually becomes too soft to hold a seal. The headgear straps lose elasticity and must be tightened more and more to get the same quality seal.

We strongly suggest replacing cushions and pillows as soon as they start to soften. Air leaks may reduce the effectiveness of CPAP therapy and headgear that is too tight may cause facial sores at pressure points. In most cases, replacement headgear is available if it is stretched out or the Velcro worn out.

To see what parts of your mask are replaceable refer to our Replacement Part Finder. Just search for your mask to see all of the replaceable parts.

Are mask cushions interchangeable with other mask frames or can I use a different size cushion on the same frame?

The answer to this question depends on the mask. In most cases, the mask frame will only accept cushions or pillows made for that specific mask. However, there are a few variations to this rule: ResMed's Mirage SoftGel Nasal CPAP Mask and Mirage Activa LT Nasal CPAP Mask are examples of the exception. In this case, both masks use the same mask frame; therefore, the cushions for the two masks are interchangeable. The EasyFit Masks by DeVilbiss offer different cushion types such as gel or silicone, which are interchangeable between the mask frames.

As to whether or not you can use different size cushions for a specific mask on the same mask frame, this also depends on the mask. Some mask frames are compatible with multiple cushion or pillow sizes, while other mask frames only fit cushions of the same size. This information is provided on the product pages. Please review the page of the specific product you are interested in to learn if you will need a different size mask frame for each size of cushion or pillow. For assistance, contact us at 800.356.5221.

What are the CPAP, BiPAP, Sleep Apnea, and Oxygen related HCPCS, CPT or billing codes?

• A7034 is Nasal Mask
• A7034 is Nasal Pillow Mask
• A7030 is Full Face Mask
• A7027 is Hybrid Mask
• A7044 is Oral Interface Mask (Oracle)
• A7035 is Headgear for Mask - Any Style
• A7036 is Chinstrap - Any Style
• A7032 is Replacement Nasal Mask Cushion
• A7033 is Replacement Nasal pillows
• A7031 is Replacement Full Face Mask Cushion
• A7028 is Replacement Hybrid Mask Cushion
• A7029 is Replacement Hybrid Mask Nasal Pillow
• A7046 is Replacement Humidifier Chamber
• A7037 is Tubing / Hose - Long & Short Tubes
• A4604 is Heated Tubing
• A7038 is Disposable Filter (White / Paper)
• A7039 is Washable Filter (Gross Particle / Foam/ Black)
• E0601 NU is CPAP Purchase
• E0601 NU is APAP Purchase
• E0470 NU is BiPAP Purchase
• E0470 NU is BiPAP Auto Purchase
• E0471 NU is BiPAP ST Purchase
• E0471 NU is BiPAP Auto SV Purchase
• E0562 NU is Heated CPAP Humidifier
• E0561 NU is Passover or Cool CPAP Humidifier
• E0601 RR is CPAP Rental
• E0601 NU is APAP Rental
• E0470 RR is BiPAP Rental
• E0470 RR is BiPAP Auto Rental
• E0471 RR is BiPAP ST Rental
• E0471 RR is BiPAP Auto SV Rental
• E1356 is Oxygen Concentrator Battery
• E1357 is Oxygen Concentrator Battery Charger
• E1358 is Oxygen Concentrator DC Cable
• E1390 is Portable Oxygen Concentrator

E1399 is Miscellaneous and is used for other CPAP and Oxygen items.

I breathe through my mouth, what are my options?

People who have a deviated septum, small nostrils, or who suffer from seasonal allergies or chronic sinus issues, may breathe through the mouth rather than the nose. If you are a person who breathes through your mouth you may be able to wear most masks with a few adaptations. Add a Chinstrap if using nasal pillows, nasal prongs or a nasal mask.


A full face mask or hybrid mask can be used without a chinstrap because the seal covers both the nose and mouth. A full face mask will allow you to breathe through your mouth or through your nose.

If you suffer from chronic sinus issues, a full face mask or an oral face mask are good options. Oral masks work best for mouth breathers with blocked nasal passages. You must use a heated humidifier with the oral mask. CPAP.com sells the Oracle HC452 Oral CPAP mask.

If you are a mouth breather who cannot or who does not want to wear a chinstrap, please see our recommended masks for Mouth Breathers.

Here are some suggested items that may help with mouth breathing:

Hybrid Masks
Oral Masks
Full Face Masks
Chinstraps

What does a mask prescription need to say?

A mask prescription must contain all of the following information:

• One of the following words or phrases: "CPAP Mask", "CPAP Supplies", "CPAP Humidifier", "CPAP", "Continuous Positive Airway Pressure", "APAP", "AutoPAP", "AutoSet", "Auto CPAP", "Auto Adjusting CPAP", "Self Adjusting CPAP", "BiPAP", "BiLevel", "VPAP", "BiPAP Auto", "BiPAP ST", "Synchrony ST", "VPAP ST"
• Your physician's contact information
• Your physician's signature
• The patient's full name

Here are some of our top selling masks:

DreamWear Nasal CPAP Mask with Headgear - Fit Pack
ComfortGel Blue Full Face CPAP Mask with Headgear
AirFit™ P10 Nasal Pillow CPAP Mask with Headgear
+ See More

How do I stop mask leaks?

Air leaks can be caused by masks that are too big, too old, or simply the wrong style.

Air leaking into the eyes is usually an indication that the mask is too big (long or wide) as are leaks at the base of the nose. Leaks may also occur under the nose due to facial hair.

As the silicone in the mask cushion ages, it deteriorates and becomes too soft to hold a seal. For many masks, the cushion may be removed and replaced to extend the life of the mask. View our Replacement Part Finder to see if a replacement cushion is available for your mask.

When a cushion has softened to the point where it will no longer hold a seal, you may be able to tighten it enough to stop the leaking when you go to sleep, but during the night the seal will loosen and leak.

Mask leaks may also be caused by the pillow pushing against the mask and changing the position and seal of the mask. There are special CPAP Pillows which are are designed to minimize the contact of the CPAP mask with the pillow, even when you are sleeping on your side.

Here are some suggested items that may help reduce mask leaks:

Silent Night Full Face Mask Liners
LiquiCell Nasal CPAP Cushions
RemZzzs Nasal CPAP Mask Liners
+ See More

Why is my nose so dried out?

The primary reason nasal passages can become dry from CPAP use is lack of adequate humidification.

CPAP air is an irritant - to one degree or another - to everyone. The irritation may cause the nasal passages to dry out and bleed, or the mucous membranes may try to protect the nasal passages by producing excess mucous, resulting in congestion. The irritation can be cumulative, developing over time. Furthermore, dry, cracked or bleeding nasal passages are a breeding ground for infection.

Using a Heated Humidifier to add moisture to the CPAP air may reduce or eliminate the irritation. An unheated, Passover Humidifier may not offer enough additional moisture. If you are already using a heated humidifier, try turning it up to a higher setting. If that produces condensation in the six foot hose, you should try an Insulating Cover for the hose. You can also try using a Nose Lubricant to reduce the dryness.

Here are some items we recommend that may help dry nasal passages:

Heated Humidifiers
Moisture Therapy Cream
NasoGEL
Heated Tubing

Does this product contain BPA?

Yes, all CPAP masks and CPAP humidifier chambers either contain BPA or their manufacturer has not released a statement calling their products BPA free. Here is a statement released by Respironics:

Government of Canada Takes Action on Another Chemical of Concern: Bisphenol A

April 25th 2008

To Whom It May Concern

This document represents Respironics' position regarding the use of Bisphenol A in Respironics Sleep and Home Respiratory Devices. On April 18, 2008, the Government of Canada, banned the use of Bisphenol A (BPA) in polycarbonate baby bottles, claiming that the exposure to BPA on newborns and infants up to 18 months of age, could potentially present a health risk to this patient group when the polycarbonate baby bottles are exposed to high temperatures.

At this time, we are able to provide the following information to our customer: NONE of our Sleep and Home Respiratory products which are either breathable or skin contacting are intended for use with newborns or infants under 18 months of age. Therefore, Respironics is in compliance with Health Canada's position for exposure for the identified at risk patient population.

Although Health Canada's restriction for BPA does not include products used for ages above 18 months at this time, Respironics is evaluating its product portfolio and will take the appropriate actions to determine and mitigate any potential risk from use of its products or potential exposure to BPA. It should be noted that NOT all polycarbonate resins contain BPA. In response to the direction provided by Health Canada's device licensing division, Respironics will be evaluating all of our Class II and III medical devices to determine if the resins used in the manufacturer of its products contain BPA.

Further, none of our products or accessories using polycarbonate are labeled for exposure.

In closing, it is Respironics position that our products do not pose any increased risk of exposure to BPA for our users and thus our products remain safe for use.

If you have any further question regarding this topic, please feel free to contact me at zita.yurko@respironics.com or at 724-387-4120.

Regards,

Zita Yurko Director, Regulatory Affairs Sleep and Home Respiratory Division Respironics, Inc.

Why might I prefer a nasal mask?

The ideal CPAP mask is not noticeable to the user during CPAP therapy. If you breathe through your nose only, the nasal mask may offer the best therapy. Nasal cushions create a very good seal around your nose, while keeping a small profile. Also, nasal masks can be found in silicone, gel, foam, or cloth material. The SleepWeaver masks are the only cloth masks on the market, and are a very popular choice among nasal mask users. Lastly, most nasal masks have a forehead support which offers stability and support for the mask.

How can I compare different machines?

We work very hard to provide many different ways for our customers to compare products. Here are the machine product guides we have created and maintain:

• CPAP Machine Comparison Guide. This guide stacks up every CPAP machine we sell, feature by feature. If you don't know the meaning of a feature, click the question mark for a definition. The links below will take you to the most popular CPAPs, or all CPAP machines we sell.
  
  Compare Most Popular CPAP Machines
  
  Compare All CPAP Machines
  
  
• Auto Adjusting Machine (APAP) Comparison Guide. This guide stacks up every APAP machine we sell, feature by feature. If you don't know the meaning of a feature, click the question mark for a definition. The links below will take you to the most popular APAPs, or all APAP machines we sell.
  
  Compare Most Popular APAP Machines
  
  Compare All APAP Machines
  
  
• BiPAP, VPAP and BiLevel Comparison Guide. This guide stacks up every BiPAP machine we sell, feature by feature. If you don't know the meaning of a feature, click the question mark for a definition. The links below will take you to the most popular BiPAPs, or all BiPAP machines we sell.
  
  Compare Most Popular BiPAP Machines
  
  Compare All BiPAP Machines