Common Problems

Your Guide to ResMed AirSense 10 Troubleshooting

resmed airsense 10 troubleshootingOne of the most effective and preferred treatments for sleep apnea is CPAP therapy, which includes a machine, mask, and tubing. As with any technology, malfunction over time is possible—and at some point during your journey with sleep apnea, you may experience technical difficulties with your CPAP equipment. Today, we’re sharing ResMed AirSense 10 troubleshooting tips for the next time your device has you stumped.

The AirSense 10 from ResMed, one of our best-selling CPAP machines, has been ultra-popular in 2021 and is well-liked for its built-in humidification and whisper-quiet operation. Most CPAP machines have a lifespan of around five years, including the AirSense 10, and over that period it isn’t uncommon to have a question about its features or functionality. 

If you’re having trouble with your machine or mask and are looking for ResMed AirSense 10 troubleshooting help, you’ve come to the right place!

AirSense 10 Problems and Troubleshooting

Sometimes there may be a water spill in the machine from the water chamber or your device may simply need to be plugged in, but it is possible there could be a more complex issue that requires troubleshooting. Having ResMed AirSense 10 problems can impact compliance, so it’s important to figure out what’s causing and correct the issue—often, it’s a very easy or quick fix. 

My Mouth Feels Dry After Therapy

Not using enough humidity or wearing a mask with an improper fit may cause air to escape through the mask while you snooze. If you know your mask fits well, try increasing the humidity. If it seems like your current mask doesn’t offer the best fit, try adding a chin strap or using a full face mask to help combat the discomfort of waking up with a dry mouth.

The Air Pressure in My Mask Seems Too High or Low

While the AirSense 10 features an AutoRamp setting, it is possible that you may have to adjust the pressure settings. Enabling expiratory pressure relief (EPR) helps gently lower the pressure—making it easier for you to breathe against the pressure—while disabling the ramp feature while waiting for air pressure to build up ensures the pressure isn’t too low.

The Water Chamber Is Leaking

This is one problem you can’t ignore, especially if you rely on humidification to enhance your comfort each night. A leaking water chamber is usually indicative of an improper seal or damage to the water chamber. If you inspect your water chamber and discover damage, scroll through the on-screen menu and fill out the broken equipment form. Keep in mind that your water chamber should be replaced every six months.

I’m Getting Droplets of Water On My Nose or Mask

The AirSense 10 is designed with a ClimateLineAir heated tube to deliver optimal temperature and humidity settings, but you may need to enable the climate control manual and increase the humidity or, if the air becomes too humid, change the temperature settings. These steps should help mitigate excess water, but the user guide you received with your equipment purchase can offer more insight to helping avoid condensation.

The Device Is Blowing Air After I’ve Stopped Therapy

Once you’re awake, you may notice the device continues to blow air. This cool down technique helps avoid condensation build-up in the tube and should stop after 20 to 30 minutes. (This is a frequent search for ResMed AirSense 10 troubleshooting advice since it seems perplexing, but it is a normal step in the powering-down process each morning.)

My Provider Isn’t Receiving My Therapy Data

The AirSense 10 is outfitted with built-in wireless technology to connect your sleep data to ResMed’s phone app—called MyAir—that allows your health care provider to view and change your therapy settings remotely. If your therapy data isn’t being sent to your doctor, check your Wi-Fi connection and make sure the device isn’t in airplane mode. Having a strong WI-Fi signal is critical to properly recording and tracking your sleep therapy data. If the problem persists, ensure that you have data transfer enabled for the device. 

The ResMed AirSense 10 Screen Won’t Power On

If your ResMed AirSense 10 won’t turn on and the screen is black, your device is most likely asleep or the power may have been disconnected. Sometimes ResMed AirSense 10 troubleshooting doesn’t have to be complicated; simply press the home button to turn your machine back on, or ensure the power supply is connected at all points across the device.

The Screens and Buttons on My Device Are Flashing

Flashing lights may seem like a serious ResMed AirSense 10 malfunction, but this screen display simply means the machine is performing an update. Most updates take 10 minutes or less, so if you catch your machine importing an update at bedtime, rest assured you won’t be waiting long before you can begin using your device for the night.

Final Thoughts

It’s helpful to have the device number and serial number for your machine on hand, should you need to check on a warranty or have repairs made. The device number—which serves as an added layer of authenticity and security—and serial number can both be found on the label on the back of the device. If you’re new to CPAP, it can also be helpful to learn about common CPAP mask problems so you have solutions at the ready.

Experiencing an issue with your machine or mask can be discouraging, but it’s crucial to stick with your prescribed CPAP treatment. Bookmark this page for easy referencing next time you have a small issue with the equipment for your AirSense 10, and drop any additional troubleshooting questions in the comments below! You can always visit our active forum, too, for ResMed AirSense 10 troubleshooting tips.

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