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After you've placed your order, you will receive an order shipped confirmation email with your order number and tracking information. Don't forget to check your spam folder or add cpap@cpap.com to your address book not miss your order information.
To track your order every step of the way—from our warehouse to your doorstep, log into your account on CPAP.com.
Our goal is to always provide the lowest prices for you! How do we do that? We do not accept insurance assignment, so we can pass the savings on to you. Sign up for our newsletter for promo deals and view our CPAP equipment on sale.
Yes. Our proprietary software is built to protect your billing information.
On CPAP.com we have a Secure Sockets Layer (SSL) which encrypts information and keeps your data private and confidential between your computer or phone and CPAP.com. This technology makes it safe to transmit your credit card number over the Internet. The "S" after the "HTTP" in the URL address line lets you know when you are on a secure page.
Additional measure CPAP.com takes to secure your order:
We host our website on dedicated servers guarded by Rackspace, one of the oldest, largest, and most trusted names in Web Hosting. Our security certificate is issued and maintained By GoDaddy, a world leader in SSL technology. We are also McAfee secure, meaning that we pass a daily security test to ensure there are no viruses, spyware, or other online threats.
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CPAP.com Privacy Policy
Your information is always safe and secure with us—we never sell or distribute your contact information to third parties.
Using our secure payment process, our credit card processor, Stripe, will use an encrypted token to pass payment information through.
When our processor receives your encrypted card information, they pass to us an encrypted token we can later claim that authorizes us to charge your card for your order total. When we are ready to ship, we send this token to our processor, who runs your card and confirms payment.
This process allows us to charge your card without saving your information to a database.
CPAP.com uses Stripe to ensure our checkout process runs smoothly and securely. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most powerful level of certification available.
For more information, check out our CPAP.com Privacy Policy and Stripe's Security Page.
CPAP.com does not store credit card information. Our credit card processor, Stripe.com will pass us an authorized token once they verify your payment method allowing us to charge your credit card without storing your payment information.
We understand that your data is important. On your request, we will remove the stored token for your payment information consisting of the last four digits and expiration date, from our system.
We will request our payment processor to archive your information. Our payment processor has its own data retention policy to record transaction records to adhere to the law.
If there was a data breach, we would let you know right away! In addition, our payment processor would invalidate all payment tokens, so that the hacker's attempt would fail.
To Pay With a Credit Card:
To provide your credit card information, give us a call at 1-800-356-5221 or log into your account.
To Pay via PayPal:
You can either call us at 1-800-356-5221 to provide authorization, and we will send a request to your email, or you can log into your PayPal account and send us payment.
To send us Payment through your PayPal account, please go to www.paypal.com and log into your account using your email address. Once there, click on the "Send Money" tab and enter cpap@cpap.com into the "to" field. Next, please enter the amount due on your order, which you can find in the confirmation email we sent when you placed your order. Check the goods box and click submit.
Please note: If you're paying through PayPal, remember to enter your order number into the message field on the PayPal site. If you do not reference your order number, you may experience processing and shipping delays. We will receive an automated email from PayPal once your payment has cleared.
To Pay With a PayPal eCheck:
To send a payment using an eCheck through your PayPal account, ensure you have sufficient funds in your account to cover the eCheck because the full amount with be requested from your bank. The eCheck is funded from your bank account and must clear before it can be sent to us, which takes up to six business days. The amount of the eCheck will appear in your PayPal account, where you can then issue the amount of your order to us.
To Pay Foreign (Outside of the United States) Using Checks or Money Orders:
To pay for your order using a foreign money order, ensure that your payment is made in U.S. dollars and is issued by a bank in the country to which your order is shipping. Your payment will be verified from the bank your money order is from, and we will make sure your payment clears before shipping your order.
When completing your money order, please include your order number and make your check or money order payable to CPAP.com and mail it to:
CPAP.com
13235 N. Promenade
Stafford, TX 77477
To Pay via Bank Wire Transfers:
To pay for an order via bank wire transfer, select 'Other' on the checkout page as the payment option. In the Additional Information text box, write that you would like to pay with a bank wire transfer. Within 24 to 48 hours, we will email you instructions on how to send the wire transfer. Payment via a bank wire transfer may take several weeks since the transfer depends on the financial institution, which may cause delays in your order. If you need your order quickly, consider purchasing through credit card or PayPal.
Please note: Your bank may charge you to complete the wire transfer. We recommend contacting your bank to find out their charges as you will be responsible for them. Your order will be shipped as soon as funds are received.
Chatting with a CPAP expert has never been easier—live chat with us by clicking on the "Chat Now" button in the lower right-hand corner, give us a call at 1-800-356-5221, or email us at cpap@cpap.com.
Our hours are Monday through Friday from 8 am to 8 pm CST or Saturday 8 am to 5 pm CST. If it's after hours, leave your question in the chat function on our website, and we will be in touch!
Credit Cards: For credit cards, we accept Visa, MasterCard, American Express, Discover, and JCB credit cards.
Apple Pay: Easily, securely, and quickly check out by logging into your Apple Pay account.
Paypal: To checkout using Paypal, you will be directed to PayPal.com where you will sign in to your account or create an account and continue through the prompted steps. If you want to make payments to CPAP.com through your PayPal account, log into your PayPal account, select the "Send Money" tab, enter cpap@cpap.com in the "to" field. Enter your order number into the message field to prevent processing delays.
PayPal eCheck: We do accept PayPal eChecks. However, we hold the order for 10 full calendar days (not business days) from the date the check is received to ensure it clears our bank account before shipping.
Affirm Payment Plans: Affirm offers flexible payment plans that allow you to pay for your purchases in monthly installments. To pay with Affirm, choose "Learn More" on the product page or checkout screen; it will be listed beneath the price of the item(s) on both the product page and checkout screen. You will be guided through Affirm's soft credit check (which does not impact your credit score) to determine eligibility and, if approved, you'll be able to choose a payment plan that works for you with varying interest rates. Approval is not guaranteed.
*Buy With Affirm is currently not available to residents of Iowa or West Virginia.
When you use a credit card to pay for your CPAP.com order, our credit card processor, Stripe.com, will send over a request to your issuing bank for either a $0 or $1 authorization, which is based on what your bank permits. The authorization amount is used to verify that the issued card can be authorized. This amount, however, is not a charge and will be removed from your statement in anywhere from a few minutes to a few weeks depending on your bank's policy.
If the card is declined, the authorization request is immediately reversed.
We ship via FedEx and USPS out of our Houston based warehouse and offer free ground shipping to all 50 US states and territories for orders over $99.
If you're wondering about your shipping costs before placing your order, you can view our checkout page to get a quick quote. To find your shipping quote, simply type your shipping address in, scroll down to the shipping section, pick your shipping method. After filling in that information, your quoted price will show in the right-hand box.
Below are shipping rates for the contiguous United States:
$35.00 - Next Business Day by the End of the Day (Saturday)
$25.00 - Next Business Day by the End of the Day (Monday Through Friday)
$18.00 - Second Business Day by the End of the Day
$12.00 - Third Business Day by the End of the Day
$7.00 - Ground Shipping on Orders Under $99.00
Free - Ground Shipping on Orders Over $99.00
*FedEx Next Day Air Early AM is offered to qualifying zip codes and will be quoted accordingly.*
Please note: If your order includes a machine, $10.00 will be added to your shipping charges due to the extra weight.
- Next Day Air Early AM (delivery by Noon): is available for some Alaska locations and requires a custom quoted based on the weight of the parcel and the exact address.*
- Next Day Air Service (delivery by the end of business): is available for some locations in Hawaii, Alaska, and Puerto Rico, and requires a custom quoted based on the weight of the parcel and the exact address.*
- Two-Day Air: ~$18 *
- Ground: ~$7
*Add $10 for Next Day Air, Next Day Air Early AM, and Two-Day Air when a machine is included in the order.
- Next Day Air Early AM (delivery by Noon): is not available for Puerto Rico and Hawaii
- FedEx 3 Day Select: is not available to Puerto Rico, Alaska, or Hawaii.
If you place your order before 4 pm Central Standard Time (CST) Monday through Friday, it will ship the same day, provided your prescription requirements are met. Also, ensure that the equipment is in stock (check the product’s page for up-to-date stock status) and is not a preorder item. Pre-order items will ship as soon as we receive them in stock.
Once shipped, you can expect your package to arrive within three to five business days for most locations within the United States. Your tracking number will be provided via email once your order ships.
Typically, ground shipping can take up to five business days. However, ground shipping times in the United States vary, and timing is not guaranteed. For more information on USPS delivery time, view the USPS Ground Shipping Map.
CPAP.com is not responsible for courier delays.
Yes! Shipping is $7 for purchases under $99 and free for orders totaling $99 or more.
Yes. Orders shipped to PO Boxes include standard tracking services and qualify for our standard same-day shipping policies. All orders addressed to a PO Box are shipped via US Mail.
Federal law requires CPAP.com has a valid prescription on file before shipping a CPAP mask, APAP machine, CPAP machine, BiPAP machine, humidifier, EPAP therapy, Nightbalance, oxygen concentrators, and some heated tubing.
Unfortunately, from time to time, a problem can occur when processing an order. However, our expert Customers Service Team Members will be in contact with you via email if a problem occurs while processing your order.
Below are some of the root causes for why your order hasn't shipped yet:
ResMed or Philips Respironics Product in International Orders
ResMed and Philips Respironics do not allow their products to be shipped outside of the United States. In order to continue to supply their products, we must adhere to this requirement. Please choose from the following options and email or call us to confirm how you wish to proceed:
- Provide a new address within the contiguous U.S., and our team will update your order
- Exchange ResMed /Philip Respironics products for another brand. Please send us an email providing information on the changes to be made on. ( Note: you are responsible for any price increase difference. We'll refund you the difference if there is a decrease in price)
- Remove all ResMed and Philip Respironics products from your order and ship out the remainder of your order.
International Prescriptions Must be Translated to English
If the prescription is not written in English, the entire prescription must be translated into English on the original document.
Invalid Shipping Address
If you find an error in your shipping address, please contact us immediately via phone to correct your address. You may also email us to confirm your shipping address, but we cannot guarantee that your order will ship out the day the email is sent if you choose to email rather than call.
If You Selected “Other” for Your Shipping Method
You might need to contact us if you selected Other or an unavailable shipping method for your location.
If You Are a Durable Medical Equipment Provider or Dealer Requesting ResMed and/or Philip Respironics products
In compliance with policy as set by ResMed and/or Philip Respironics, we may only sell CPAP equipment to customers with valid prescriptions. Due to this policy and the associated penalties for violating it, we are unable to ship ResMed and/or Philip Respironics products to any Durable Medical Equipment Provider. We deeply regret this inconvenience. We are happy to help you purchase equipment from another CPAP manufacturer.
- Remove all ResMed /Philip Respironics products from the order and ship it out to you
- Exchange ResMed /Philip Respironics products for another brand (please send us instructions on which changes should be made)
- Cancel the order
Backordered item(s)
- We will notify you via email if there is an item on your order that is out of stock.
- We will ship in-stock items immediately, and backordered item(s) will ship as soon as they are available.
The name on the prescription is different than the name on the order.
- Call or email us to authorize us to change the name on the order to match that on the prescription.
There are comments or questions on the order that need to be addressed before shipping the order out.
You have more than one active order with us.
Please reach out and confirm how you want to proceed:
- Cancel one order and send the other out.
- Send both out separately.
- Combine orders and ship them both together.
Unfortunately, CPAP.com cannot text or call any customer regarding status updates, or upon delivery, for any order placed at CPAP.com.
However, there are a few ways you can get updated. If the order was shipped from USPS, customers can choose to be notified of delivery by text or email. If the order was shipped with FedEx, customers can be notified by email only. Signing up is fairly easy and can be done by following prompts on each carrier's package tracking website.
We offer shipping to Canada via Landmark, a private carrier, who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time can range from two to three weeks. All Canadian orders are tracked through Canadian Post, insured, and tax-exempt.
Packages shipped through our Canadian shipping partner, Landmark, are tax-exempt and marked prominently as medical supplies. When using CPAP.com's shipping supplier CPAP.com will cover costs.
If you choose to ship with your FedEx or UPS account to Canada, you are responsible for determining, managing, and paying all taxes and duties associated with your transaction. We will not pay and cannot quote taxes and duties for non-Landmark orders. However, we can work with you to package and properly label international shipments as medical supplies.
Yes, we will ship to any country in the world except for those listed below. We ship with USPS Global. International packages arrive within 6-20 days, but shipping times are not guaranteed. International shipping costs will be quoted upon the receipt of an order with a complete address.
Below is a list of all of the countries we are unable to ship to:
Please note: Per manufacturer policies, we do not ship ResMed or Philips Respironics products internationally.
You are responsible for determining, managing, and paying all taxes and duties associated with your transaction. CPAP.com will not pay and cannot quote taxes and duties. However, we can work with you to package and properly label international shipments as medical supplies.
All prices on CPAP.com are listed in US Dollars (USD). CPAP.com does not charge conversion fees for orders placed with international cards. When using international currency cards, any conversion charges incurred would be applied by your financial institution. For more information regarding any exchange rate charges, we recommend contacting your financial institution directly to see if any fees would apply.
CPAP.com will accept returns on any unopened product within 30 days of the original ship date. A 15% returns processing fee will be subtracted from the original cost, and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened can not be returned.
To get the process started, please call us at 1-800-356-5221 or email us at cpap@cpap.com.
If your current mask is not your perfect fit, you can return it within 30 days of your purchase. We will refund you the full price of your purchase minus shipping.
No, in following with federal and local Texas laws you need a prescription to purchase either a CPAP, APAP, or BiPAP machine.
CPAP, APAP, and BiPAP machines are classified as Class II Medical Devices by the Food and Drug Administration, because of this CPAP.com can not fill any orders for a CPAP machine without a prescription.
In order to purchase a CPAP, APAP, or BiPAP machine, humidifier, sleep apnea mask, EPAP therapy, or a positional therapy device like the Nightbalance, a prescription is needed.
Prescription for CPAP, APAP, and BiPAP machines will require a sleep study to be completed first. CPAP.com offers home sleep studies within the United States, an ideal option to secure a prescription and get tested within the comfort of your own home.
We provide many easy ways to send us your prescription:
- We can request your prescription for you! When you checkout, just let us know you would like us to request your prescription, or you can log into your account to have us request your prescription from a doctor located in the United States, Guam, Puerto Rico, US Virgin Islands, and American Samoa.
- Fax your prescription to our toll-free fax number: 866.353.2727, or to our international fax number: 713.541.7377.
- Email your prescription to cpap@cpap.com.
- Upload your prescription in your account, under the prescriptions section.
So we can process your order quickly, please write your order number on your prescription before sending it.
The prescription can be written by any of the following care providers:
- Medical Doctor
- Doctor of Osteopathy
- Psychiatrist (MD Only)
- Physicians Assistant
- Nurse Practitioners
- Dentist
- Naturopathic Physicians
We will not accept prescriptions written by the following (unless they are a licensed MD or DO):
- Chiropractor
- Podiatrist
- Optometrist
- Psychologist
If you would like to get the script from your prescribing doctor, you can give your doctor's office our Standard Prescription Form. Then, select a method to have it sent back to us. Your prescription can be written on a standard prescription pad which includes the physician's contact information, your name, and is signed by the care provider including a statement about the equipment needed.
Your prescription can be written on a standard prescription pad which includes the physician's contact information, your name, and is signed by the care provider including a statement about the equipment needed. For example CPAP, APAP, or BiPAP
If you are purchasing a machine, ideally the prescription will include the pressure setting. If it is not included on the Rx, the pressure setting may be provided by you. If ordering an EPAP therapy device like Provent or the Bongo RX you can ask your doctor to provide an EPAP prescription or use our EPAP Prescription Form. The doctor will also need to write a special prescription for Nightbalance Lunoa purchases, and the prescription must state the Nightbalance as the prescribed treatment.
Some prescriptions are written for a "Lifetime Need" or "99 Months" and can be used to get the prescribed equipment as often as needed to continue therapy.
If a prescription notes a number of refills, it will be valid to dispense the listed equipment the referenced number of times. If a prescription notes an expiration date, it is valid through the listed date.
We will gladly review a prescription for you to determine its condition.
Yes, CPAP.com accepts valid international prescriptions that have been translated into English. If the prescription is not written in English, the entire prescription must be translated into English on the original document.
Upon receipt and review of the prescription, we will ship your order to any US state, except Texas, or to your country of residence.
We are unable to request a prescription on your behalf from a doctor outside of the United States.
If you have a valid prescription for CPAP equipment, it can be submitted in the following ways:
Fax
Toll-free - 866-353-2727
International - 713-541-7377
Email
cpap@cpap.com (24 hours a day, 7 days a week)
We require prescriptions to be either: jpg, jpeg, bmp, gif, png, pdf, png, or tiff
Files cannot be larger than 20 Megabytes
Upload
To upload, we require prescriptions to be either: pdf, gif, jpg and jpeg formats
Returning Customer?
If you believe you may have a prescription associated with a previous order with us, please call us toll-free at 800-356-5221 or international at 713-351-341
Request CPAP.com Contact Your Doctor
We can request a prescription from your doctor for your convenience as long as they are located in the United States, Canada, Guam, Puerto Rico, US Virgin Islands, and American Samoa.
How to request CPAP.com contact your doctor for an updated prescription
During Checkout:
- Select: Contact My Doctor For Me
- To find your doctor, start by entering your doctor’s information in the box and hit search
- From the search results displayed, find and select your doctor. If you cannot find your doctor, click “Add Your Doctor”
- Once selected, you'll be prompted to enter your date of birth.
Within "My Account":
- Log into your account
- Find: Prescriptions
- Select: Add Prescription
- Select: Contact My Doctor For Me
- To find your doctor, start by entering your doctor’s information in the box and hit search
- From the search results displayed, find and select your doctor. If you cannot find your doctor, click “Add Your Doctor”
- Once selected, you'll be prompted to enter your date of birth and select the type of prescription you need from your doctor. After making your selection, you'll hit submit.
- After successful submission, CPAP.com will fax a letter of medical necessity request to your doctor to keep on file
If you don't have a prescription yet:
You can have your doctor fill out our Standard Prescription Form or Provent Prescription form and send it to email it to CPAP.com at cpap@cpap.com or Fax it to us at 866-353-2727
A mask prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: CPAP Mask, CPAP Supplies, CPAP Humidifier, CPAP, Continuous Positive Airway Pressure, APAP, AutoPAP, AutoSet, Auto CPAP, Auto Adjusting CPAP, Self Adjusting CPAP, BiPAP, BiLevel, VPAP, BiPAP Auto, BiPAP ST, Synchrony ST, or VPAP ST
A CPAP prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: CPAP or Continuous Positive Airway Pressure
Your specific pressure setting:
Example: 9 CM/H2O
Example: 9
An APAP prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: APAP, AutoPAP, AutoSet, Auto CPAP, Auto Adjusting CPAP, Self Adjusting CPAP, CPAP, or Continuous Positive Airway Pressure
An APAP prescription may contain the following information:
Your pressure range (Optional, Not Required):
Example: 4-20 CM/H20
Example: 4-20
A BiPAP prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: BiPAP, BiLevel, VPAP
Your inspiration pressure (Also called IPAP or breathing in pressure)
Example: IPAP 4 CM/H20
Example: IPAP 4
Your expiration pressure (Also called EPAP or breathing out pressure)
Example: EPAP 18 CM/H2O
Example: EPAP 18
A BiPAP Auto prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: BiPAP, BiLevel, VPAP, BiPAP Auto
Inspiration pressure (IPAP) and expiration pressure (EPAP) are not required for a BiPAP Auto prescription.
A BiPAP ST prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
A backup rate or BPM setting
One of the following words or phrases: BiPAP ST, Synchrony ST, VPAP ST
Your inspiration pressure (Also called IPAP or breathing in pressure)
Example: IPAP 13 CM/H20
Example: IPAP 13
Your expiration pressure (Also called EPAP or breathing out pressure)
Example: EPAP 18 CM/H2O
Example: EPAP 18
A BiPAP Auto SV prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: BiPAP SV, BiPAP Servo Ventilation
Either an IPAP pressure range and a single EPAP pressure setting OR a single IPAP pressure setting and an EPAP pressure range.
Your IPAP Minimum and Maximum Inspiratory Pressure (breathing in pressure) or the settings can be provided to us.
Example: IPAP Min 5 cm/H20 - IPAP Max 15 cm/H20
Example: IPAP Min 5 cmwp - Max 15 cmwp
Example: IPAP Min 5 - IPAP Max 15
Your EPAP or expiration (breathing out pressure) or the setting can be provided to us. This may be called the EEP (End Expiratory Pressure).
Example: EPAP 5 cm/H2O
Example: EPAP 5 cmwp
Example: EPAP 5
It may contain a backup rate or Breath Per Minute BPM setting.
Sample of wording for a complete prescription for a BiPAP Auto SV including Back-Up Rate:
BiPAP SV
IPAP Min 5 cmH2O
IPAP Max 15 cm H2O
EPAP 5 cmH2O
12 BPM
A BiPAP AVAP prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
The tidal volume estimated
One of the following words or phrases: BiPAP ST, AVAP, BiPAP AVAP, BiLevel AVAP, or Average Volume Assured Pressure Support
A humidifier prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: CPAP Humidifier, Humidifier, HH, CPAP Supplies, CPAP Mask, CPAP, Continuous Positive Airway Pressure, APAP, AutoPAP, AutoSet, Auto CPAP, Auto Adjusting CPAP, Self Adjusting CPAP, BiPAP, BiLevel, VPAP, BiPAP Auto, BiPAP ST, Synchrony ST, VPAP ST
A Provent prescription must contain the following information:
Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: Provent, Provent Therapy, Provent (#) Pack
The prescription must meet the following requirements:
Doctor's Information (Name, Credentials, Address, Phone Number)
Doctor's Signature
Your Full Name
Item Being Prescribed
Expiration information listed as lifetime need, 99 months, have a future expiration date, or no expiration date.
The prescription can be written by any of the following care providers:
- Medical Doctor
- Doctors of Osteopathy
- Psychiatrists (MD Only)
- Physicians Assistants
- Nurse Practitioners
- Dentists
- Naturopathic Physicians
We will not accept prescriptions written by the following (unless they are a licensed MD or DO):
- Chiropractor
- Podiatrist
- Optometrist
- Psychologist
Yes. Federal law requires we have a valid prescription on file before we ship your CPAP mask, machine, humidifier, or EPAP therapy (including Provent and Bongo RX purchases). You will also need a prescription to purchase the Nightbalance POSA device.
Getting a CPAP machine isn't hard, but you will need a prescription before purchasing.
Getting a Sleep Apnea Diagnosis and CPAP Prescription
To get a CPAP machine, you'll need a prescription first, which starts with a sleep study and sleep apnea diagnosis.
The path to a sleep apnea diagnosis involves a sleep study to test the number of apnea events that occur during your sleep. Sleep studies can be done at home, like the one CPAP.com offers, or in a sleep lab. The results of the sleep study will determine a sleep apnea diagnosis. Once the sleep study confirms sleep apnea, your doctor will recommend a course of treatment. Typically, a doctor will prescribe a CPAP, APAP, or BiPAP machine for use while sleeping. These devices gently blow pressurized air into the airway, opening it, so blockages are removed, and air can reach the lungs.
It's important to point out, simply snoring is not a guarantee that a person has sleep apnea. Other symptoms must also be present to get a firm diagnosis, including daytime drowsiness, fatigue, suddenly falling asleep while driving or bored, or waking up gasping or choking.
Getting a CPAP Machine
A prescription will usually specify the kind of machine your doctor recommends for your therapy.
- A CPAP prescription will allow customers to purchase a CPAP or an APAP machine
- An APAP prescription allows for the purchase of an APAP machine
- A BiPAP prescription can only be used to purchase a BiPAP machine.
You can lease a new CPAP machine through insurance or purchase a new CPAP machine from a direct to consumer supplier like CPAP.com. We specialize in providing CPAP machines to people who want to use their own money to purchase a CPAP machine, and not insurance—though we offer reimbursement forms you can submit to your insurance company. This offers our customers cost savings over going the traditional insurance route and allows for complete control over the quality and type of machine used as part of treatment.
In most cases, private insurance will consider reimbursing purchases through CPAP.com. We provide our customers with an insurance compliant, itemized invoice that contains the applicable insurance billing code(s) for each item purchased.
However, reimbursement is an agreement between you and your insurance company. CPAP.com is out of network for all insurance plans; be sure to check with your insurance company first if you plan to seek reimbursement.
No, CPAP.com is a direct-to-consumer business model, allowing us to pass the additional cost savings to our customers directly.
While we don’t work directly with insurance companies, we do provide insurance compliant invoices that allow you to easily seek reimbursement from your insurance company after your purchase. Check with your insurance carrier regarding their policy for reimbursement for out of network providers.
No, CPAP.com does not accept Medicare assignment and has no relationship with them.
No, CPAP.com does not accept Medicaid and has no relationship with them.
The Date of Service is the date the package ships from our warehouse to you. The Date of Service is referenced on CPAP.com invoices as the Date Shipped. The Date of Service/ Date Shipped cannot be changed.
For example, if an order is placed on Saturday, March 31st, and the parcel ships out on Monday, April 2nd the invoice will reflect April 2nd as the Date of Service on the claim form and invoice.
CPAP.com ships Monday - Friday, except during holidays and weather-related events.
When filing an insurance claim please use US Expediters, Inc, CPAP.com’s parent company, as the company name, and the Tax ID 760521364.
CPAP.com does not have an NPI (National Provider Identifier). Because we do not submit claims to insurance companies, we do not need to have an NPI.
CPAP.com's MCC code for HSA purchases is 5047: Medical, Dental Ophthalmic, Hospital Equipment, and Supplies.
When purchasing online from CPAP.com and having the order shipped to you, the Place of Service code is 99.
When purchasing online from CPAP.com or at the CPAP.com Storefront and picking up your order at the CPAP.com Storefront, the Place of Service code is 17.
Frequently the CPT or HCPCS code is referred to as the billing code. Every medical product or service has a CPT (Current Procedural Terminology) code assigned to it.
CPAP.com provides the CPT codes for every product sold in two ways.
- Order Receipt: Each line item on the receipt or invoice notes the billing code.
- Pre-populated Insurance Form: Available through your CPAP.com account for each order placed.
All insurance information should be verified with your insurance company.
Yes, you can purchase CPAP machines, masks, supplies, and accessories without insurance. The only thing required to purchase CPAP machines or masks through CPAP.com is a valid prescription from a doctor.
When placing an order with saved payment information, our payment processor adds the recurring charge notation on statements, it's something we cannot control.
But don't worry! We will not initiate any recurring charges resulting from any purchase on our website without your consent.
Every CPAP.com product is brand new and has never been used. We are an authorized seller for popular manufacturers and if you're looking for the latest and greatest in CPAP therapy, browse our new CPAP products.
CPAP machines are not ventilators. Ventilators help people breathe when they have a temporary condition impacting their lung function; a ventilator is intended for 24-hour respiratory support. While a CPAP machine is intended for regular use and supports unblocking your airway during sleep.
You will need a CPAP machine and a CPAP mask for effective CPAP therapy. We offer a CPAP Starter Pack that includes several CPAP machine and mask options at varying prices for new users.
During the course of your CPAP therapy, you may find that you need additional components, such as humidifiers, machine software, CPAP mask strap pads, chinstraps, insulated hose coverings, and extra filters.
Machines come with a six-foot hose, power cord, at least one filter, and a manual. Most manufacturers include a carrying case that is designed specifically for their equipment. CPAP, APAP, and BiPAP machines do not come with a mask. CPAP masks must be purchased separately.
To see the list of what specifically comes with each machine, scroll to the bottom of the product page and look for the “What’s Included” section.
The only care a CPAP, APAP, or BiPAP machine requires is to clean or change the air intake filters—doing this regularly protects the internal parts against accumulating dust.
Fine paper filters should be changed out every 30 days or when they appear soiled.
Foam washable filters should be rinsed with clear running water once a week, allowed to air dry, and reinserted.
Here are some other suggested actions to care for your machine:
Yes, all CPAP masks and CPAP humidifier chambers either contain BPA, or their manufacturer has not released a statement calling their products BPA free.
Government of Canada Takes Action on Another Chemical of Concern: Bisphenol A | April 25th, 2008
To Whom It May Concern
This document represents Respironics' position regarding the use of Bisphenol A in Respironics Sleep and Home Respiratory Devices. On April 18, 2008, the Government of Canada, banned the use of Bisphenol A (BPA) in polycarbonate baby bottles, claiming that the exposure to BPA on newborns and infants up to 18 months of age, could potentially present a health risk to this patient group when the polycarbonate baby bottles are exposed to high temperatures.
At this time, we are able to provide the following information to our customer: NONE of our Sleep and Home Respiratory products which are either breathable or skin contacting are intended for use with newborns or infants under 18 months of age. Therefore, Respironics is in compliance with Health Canada's position for exposure for the identified at risk patient population.
Although Health Canada's restriction for BPA does not include products used for ages above 18 months at this time, Respironics is evaluating its product portfolio and will take the appropriate actions to determine and mitigate any potential risk from use of its products or potential exposure to BPA. It should be noted that NOT all polycarbonate resins contain BPA. In response to the direction provided by Health Canada's device licensing division, Respironics will be evaluating all of our Class II and III medical devices to determine if the resins used in the manufacturer of its products contain BPA.
Further, none of our products or accessories using polycarbonate are labeled for exposure.
In closing, it is Respironics position that our products do not pose any increased risk of exposure to BPA for our users and thus our products remain safe for use.
If you have any further question regarding this topic, please feel free to contact me at zita.yurko@respironics.com or at 724-387-4120.
Regards,
Zita Yurko Director, Regulatory Affairs Sleep and Home Respiratory Division Respironics, Inc.
CPAP therapy should be used every night. Your CPAP or BiPAP machine and equipment should go with you on trips. There are some tips to help with your travel:
- Remove water from your humidifier: If you plan to bring your CPAP humidifier with you, remove the water from the humidifier chamber. Water left in the humidifier chamber can be tipped into your machine and cause damage.
- Accompany your CPAP through security: When going through security, security agents will usually need to inspect the CPAP separately—ask to stay with the CPAP to ensure all of your parts (cords, masks, chambers, filters) get back into the bag.
- Identify Your CPAP as Medical Equipment: To help move through security easier, put a medical equipment tag on your CPAP bag. We offer a Medical Equipment Luggage Tag.
- Carry a Medical Alert Card: When traveling, it is good to carry a medical alert card in your wallet. The card will inform emergency personnel that you have obstructive sleep apnea. We offer a Medical Alert Card.
- Pack Your Power Cord: Check to make sure your cord is packed with your machine before you leave home and when heading back home.
- Know what type of power your CPAP requires: If you are going to use a battery, make sure you have all the parts needed to run the CPAP on battery power safely. If you are traveling abroad, make sure you have an international adapter plug.
- Bring Spare Parts and Back-Up Mask: Like the power cord, items get left behind or misplaced while on the road. Having spare parts and a back-up mask will ensure you are not caught without equipment.
Forget something? Call us at 800.356.5221. CPAP.com delivers all over the US and to most international destinations—including hotels and resorts. We also have expedited shipping options if you are in a bind.
Yes! However, you may need an adapter to plug a US power cord into a foreign country’s wall outlet.
CPAP.com sells an assortment pack of Adapter Plugs that contain power converters to enable any CPAP machine to operate on an AC current from 100 to 240 volts without adjustment.
To prepare for your international travel, be sure to:
- Check the voltage of your destination—you may need a plug adapter for your machine.
- Consider packing spare parts for your equipment should any get lost in your travel
- Pack your CPAP equipment in your carry-on
- Consider purchasing a travel-sized surge protector with you when you travel. Some countries have issues with power surges that can damage your CPAP machine.
Yes, you can travel on a plane with CPAP equipment.
The following information is intended as a general guideline and does not reflect any particular airline's policy. Check with your airline carrier to verify their policies regarding CPAP /BiPAP equipment.
Generally, in the USA, a CPAP machine and mask are not counted towards your carry-on item limit. However, the CPAP carry case must meet the size restrictions set for carry-on items. Only items directly related to the medical treatment are included in the exception; any other items will count towards the carry-on allowance. Some locations in Asia and Europe may count the equipment used for sleep therapy as a carry on, but all airlines will allow it.
Before traveling, be sure to check your airline's policy on medical devices. For instance, airlines may ask that you contact them 48 hours before the flight, especially if you plan on using the machine on the flight. Additionally, airlines may require documentation from a doctor stating the equipment is required by the user and must be kept with the user during travel.
Each airline has a different policy on whether or not you can use your CPAP while in flight and if they have a power source available. In some cases, an on-board electrical outlet may be available. If you plan to use the equipment during the flight, consider bringing a fully charged battery as a backup, should the on-board power get interrupted.
ResMed Air Travel Statement
Philip Respironics Air Travel Statement
Cruise lines recommend that you carry on CPAP and BiPAP equipment rather than storing it in checked luggage, which may not be delivered until after bedtime.
For your convenience and storage needs, there is generally a small bedside table available; however, electrical outlets may not be available near the bed. Consider bringing an extension cord along to ensure you can plug in your machine.
For your humidifier use, some cruise lines may provide distilled water. You'll need to call your cruise company for their specific policies and amenities regarding CPAP equipment.
Royal Caribbean Guest Special Needs Form
Carnival Cruise Policy
Norwegian Cruise Line - Email: accessdesk@ncl.com a minimum of 2 weeks before sailing to request distilled water.
Using our Replace Part Wizard, you can easily identify and order the pieces of your specific mask that need to be replaced. Alternatively, you can find your CPAP mask product page and click the replacement parts tab to see a list of which parts you'll need.
Here is a parts list of popular mask models:
You can easily find replacement parts for your machine using our Part Finder tool. Alternatively, you can find your specific machine product page and click on the replacement parts tab to find a full list.
Here is a parts list of popular machine models: