Q: What forms of payment do you accept?

Credit Cards: For credit cards, we accept Visa, MasterCard, American Express, Discover, and JCB credit cards. Apple Pay: Easily, securely, and quickly check out by logging into your Apple Pay account. Paypal: To checkout using Paypal, you will be directed to <a href="http://paypal.com/">PayPal.com</a> where you will sign in to your account or create an account and continue through the prompted steps. If you want to make payments to CPAP.com through your PayPal account, log into your PayPal account, select the "Send Money" tab, enter cpap@cpap.com in the "to" field. Enter your order number into the message field to prevent processing delays. PayPal eCheck: We do accept PayPal eChecks. However, we hold the order for 10 full calendar days (not business days) from the date the check is received to ensure it clears our bank account before shipping. Affirm Payment Plans: Affirm offers flexible payment plans that allow you to pay for your purchases in monthly installments. To pay with Affirm, choose "Learn More" on the product page or checkout screen; it will be listed beneath the price of the item(s) on both the product page and checkout screen. You will be guided through Affirm's soft credit check (which does not impact your credit score) to determine eligibility and, if approved, you'll be able to choose a payment plan that works for you with varying interest rates. Approval is not guaranteed. *Buy With Affirm is currently not available to residents of Iowa or West Virginia.

Question 1

How can I place my order?

Accepted Answer

Placing an order at CPAP.com is a breeze and we're here to help—browse our online catalog here or give us a call at 1-800-356-5221 to be one step closer to a good night's sleep.

Question 2

What happens after placing my order?

Accepted Answer

After you've placed your order, you will receive an order shipped confirmation email with your order number and tracking information. Don't forget to check your spam folder or add cpap@cpap.com to your address book not miss your order information.

To track your order every step of the way—from our warehouse to your doorstep, log into your account on CPAP.com.

Question 3

What forms of payment do you accept?

Accepted Answer

Credit Cards: For credit cards, we accept Visa, MasterCard, American Express, Discover, and JCB credit cards.

Apple Pay: Easily, securely, and quickly check out by logging into your Apple Pay account.

Paypal: To checkout using Paypal, you will be directed to PayPal.com where you will sign in to your account or create an account and continue through the prompted steps. If you want to make payments to CPAP.com through your PayPal account, log into your PayPal account, select the "Send Money" tab, enter cpap@cpap.com in the "to" field. Enter your order number into the message field to prevent processing delays.

PayPal eCheck: We do accept PayPal eChecks. However, we hold the order for 10 full calendar days (not business days) from the date the check is received to ensure it clears our bank account before shipping.

Affirm Payment Plans: Affirm offers flexible payment plans that allow you to pay for your purchases in monthly installments. To pay with Affirm, choose "Learn More" on the product page or checkout screen; it will be listed beneath the price of the item(s) on both the product page and checkout screen. You will be guided through Affirm's soft credit check (which does not impact your credit score) to determine eligibility and, if approved, you'll be able to choose a payment plan that works for you with varying interest rates. Approval is not guaranteed.

*Buy With Affirm is currently not available to residents of Iowa or West Virginia.

Question 4

Why is there a $0 or $1 charge on my account statement when I placed my order?

Accepted Answer

When you use a credit card to pay for your CPAP.com order, our credit card processor, Stripe.com, will send over a request to your issuing bank for either a $0 or $1 authorization, which is based on what your bank permits. The authorization amount is used to verify that the issued card can be authorized. This amount, however, is not a charge and will be removed from your statement in anywhere from a few minutes to a few weeks depending on your bank's policy.

If the card is declined, the authorization request is immediately reversed.

Question 5

Why is my purchase showing as a recurring charge on my bank statement?

Accepted Answer

When placing an order with saved payment information, our payment processor adds the recurring charge notation on statements, it's something we cannot control.

But don't worry! We will not initiate any recurring charges resulting from any purchase on our website without your consent.

Question 6

How can you keep your prices so low?

Accepted Answer

Our goal is to always provide the lowest prices for you! How do we do that? We do not accept insurance assignment, so we can pass the savings on to you. Sign up for our newsletter for promo deals and view our CPAP equipment on sale.

Question 7

Are my order and payment secure with CPAP.com?

Accepted Answer

Yes. Our proprietary software is built to protect your billing information.

On CPAP.com we have a Secure Sockets Layer (SSL) which encrypts information and keeps your data private and confidential between your computer or phone and CPAP.com. This technology makes it safe to transmit your credit card number over the Internet. The "S" after the "HTTP" in the URL address line lets you know when you are on a secure page.

Additional measure CPAP.com takes to secure your order:

We host our website on dedicated servers guarded by Rackspace, one of the oldest, largest, and most trusted names in Web Hosting. Our security certificate is issued and maintained By GoDaddy, a world leader in SSL technology. We are also McAfee secure, meaning that we pass a daily security test to ensure there are no viruses, spyware, or other online threats.

GoDaddy Security Certificate Information

McAfee Secure Information

CPAP.com Privacy Policy

Question 8

Are my personal and order information private?

Accepted Answer

Your information is always safe and secure with us—we never sell or distribute your contact information to third parties.

Question 9

If CPAP.com doesn&#x27;t store my credit card information, how do you charge my card?

Accepted Answer

Using our secure payment process, our credit card processor, Stripe, will use an encrypted token to pass payment information through.

When our processor receives your encrypted card information, they pass to us an encrypted token we can later claim that authorizes us to charge your card for your order total. When we are ready to ship, we send this token to our processor, who runs your card and confirms payment.

This process allows us to charge your card without saving your information to a database.

Question 10

How do I know your credit card processor is secure?

Accepted Answer

CPAP.com uses Stripe to ensure our checkout process runs smoothly and securely. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most powerful level of certification available.

Question 11

Where can I read your full credit card, privacy, and security policies?

Accepted Answer

For more information, check out our CPAP.com Privacy Policy and Stripe's Security Page.

Question 12

Does CPAP.com store my credit card information?

Accepted Answer

CPAP.com does not store credit card information. Our credit card processor, Stripe.com will pass us an authorized token once they verify your payment method allowing us to charge your credit card without storing your payment information.

Question 13

Can you remove my credit card information from your system?

Accepted Answer

We understand that your data is important. On your request, we will remove the stored token for your payment information consisting of the last four digits and expiration date, from our system.

We will request our payment processor to archive your information. Our payment processor has its own data retention policy to record transaction records to adhere to the law.

Question 14

What happens if CPAP.com is breached or hacked?

Accepted Answer

If there was a data breach, we would let you know right away! In addition, our payment processor would invalidate all payment tokens, so that the hacker's attempt would fail.

Question 15

How can I provide payment information?

Accepted Answer

To Pay With a Credit Card:
To provide your credit card information, give us a call at 1-800-356-5221 or log into your account.

To Pay via PayPal:
You can either call us at 1-800-356-5221 to provide authorization, and we will send a request to your email, or you can log into your PayPal account and send us payment.

To send us Payment through your PayPal account, please go to www.paypal.com and log into your account using your email address. Once there, click on the "Send Money" tab and enter cpap@cpap.com into the "to" field. Next, please enter the amount due on your order, which you can find in the confirmation email we sent when you placed your order. Check the goods box and click submit.

Please note: If you're paying through PayPal, remember to enter your order number into the message field on the PayPal site. If you do not reference your order number, you may experience processing and shipping delays. We will receive an automated email from PayPal once your payment has cleared.

To Pay With a PayPal eCheck:
To send a payment using an eCheck through your PayPal account, ensure you have sufficient funds in your account to cover the eCheck because the full amount with be requested from your bank. The eCheck is funded from your bank account and must clear before it can be sent to us, which takes up to six business days. The amount of the eCheck will appear in your PayPal account, where you can then issue the amount of your order to us.

To Pay Foreign (Outside of the United States) Using Checks or Money Orders:
To pay for your order using a foreign money order, ensure that your payment is made in U.S. dollars and is issued by a bank in the country to which your order is shipping. Your payment will be verified from the bank your money order is from, and we will make sure your payment clears before shipping your order.

When completing your money order, please include your order number and make your check or money order payable to CPAP.com and mail it to:
   CPAP.com
   13235 N. Promenade
   Stafford, TX 77477

To Pay via Bank Wire Transfers:
To pay for an order via bank wire transfer, select 'Other' on the checkout page as the payment option. In the Additional Information text box, write that you would like to pay with a bank wire transfer. Within 24 to 48 hours, we will email you instructions on how to send the wire transfer. Payment via a bank wire transfer may take several weeks since the transfer depends on the financial institution, which may cause delays in your order. If you need your order quickly, consider purchasing through credit card or PayPal.

Please note: Your bank may charge you to complete the wire transfer. We recommend contacting your bank to find out their charges as you will be responsible for them. Your order will be shipped as soon as funds are received.

Question 16

Can I purchase a CPAP machine without a prescription?

Accepted Answer

No, in following with federal and local Texas laws you need a prescription to purchase either a CPAP, APAP, or BiPAP machine.

CPAP, APAP, and BiPAP machines are classified as Class II Medical Devices by the Food and Drug Administration, because of this CPAP.com can not fill any orders for a CPAP machine without a prescription.

In order to purchase a CPAP, APAP, or BiPAP machine, humidifier, sleep apnea mask, EPAP therapy, or a positional therapy device like the Nightbalance, a prescription is needed.

Question 17

How can I get a CPAP prescription?

Accepted Answer

Prescription for CPAP, APAP, and BiPAP machines will require a sleep study to be completed first. CPAP.com offers home sleep studies within the United States, an ideal option to secure a prescription and get tested within the comfort of your own home.

We provide many easy ways to send us your prescription:
- We can request your prescription for you! When you checkout, just let us know you would like us to request your prescription, or you can log into your account to have us request your prescription from a doctor located in the United States, Guam, Puerto Rico, US Virgin Islands, and American Samoa.
- Fax your prescription to our toll-free fax number: 866.353.2727, or to our international fax number: 713.541.7377.
- Email your prescription to cpap@cpap.com.
- Upload your prescription in your account, under the prescriptions section.

So we can process your order quickly, please write your order number on your prescription before sending it.

The prescription can be written by any of the following care providers:
- Medical Doctor
- Doctor of Osteopathy
- Psychiatrist (MD Only)
- Physicians Assistant
- Nurse Practitioners
- Dentist
- Naturopathic Physicians

We will not accept prescriptions written by the following (unless they are a licensed MD or DO):
- Chiropractor
- Podiatrist
- Optometrist
- Psychologist

If you would like to get the script from your prescribing doctor, you can give your doctor's office our Standard Prescription Form. Then, select a method to have it sent back to us. Your prescription can be written on a standard prescription pad which includes the physician's contact information, your name, and is signed by the care provider including a statement about the equipment needed.

Your prescription can be written on a standard prescription pad which includes the physician's contact information, your name, and is signed by the care provider including a statement about the equipment needed. For example CPAP, APAP, or BiPAP

If you are purchasing a machine, ideally the prescription will include the pressure setting. If it is not included on the Rx, the pressure setting may be provided by you. If ordering an EPAP therapy device like Provent or the Bongo RX you can ask your doctor to provide an EPAP prescription or use our EPAP Prescription Form. The doctor will also need to write a special prescription for Nightbalance Lunoa purchases, and the prescription must state the Nightbalance as the prescribed treatment.

Question 18

Will an old prescription meet requirements or do I need a new one?

Accepted Answer

Some prescriptions are written for a "Lifetime Need" or "99 Months" and can be used to get the prescribed equipment as often as needed to continue therapy.

If a prescription notes a number of refills, it will be valid to dispense the listed equipment the referenced number of times. If a prescription notes an expiration date, it is valid through the listed date.

We will gladly review a prescription for you to determine its condition.

Question 19

Can I use an international prescription?

Accepted Answer

Yes, CPAP.com accepts valid international prescriptions that have been translated into English. If the prescription is not written in English, the entire prescription must be translated into English on the original document.

Upon receipt and review of the prescription, we will ship your order to any US state, except Texas, or to your country of residence.

We are unable to request a prescription on your behalf from a doctor outside of the United States.

Question 20

How can I submit my prescription to CPAP.com?

Accepted Answer

If you have a valid prescription for CPAP equipment, it can be submitted in the following ways:

Fax
Toll-free - 866-353-2727
International - 713-541-7377

Email
cpap@cpap.com (24 hours a day, 7 days a week)
We require prescriptions to be either: jpg, jpeg, bmp, gif, png, pdf, png, or tiff
Files cannot be larger than 20 Megabytes

Upload
To upload, we require prescriptions to be either: pdf, gif, jpg and jpeg formats

Returning Customer?
If you believe you may have a prescription associated with a previous order with us, please call us toll-free at 800-356-5221 or international at 713-351-341

Request CPAP.com Contact Your Doctor
We can request a prescription from your doctor for your convenience as long as they are located in the United States, Canada, Guam, Puerto Rico, US Virgin Islands, and American Samoa.

How to request CPAP.com contact your doctor for an updated prescription

During Checkout:
- Select: Contact My Doctor For Me
- To find your doctor, start by entering your doctor’s information in the box and hit search
- From the search results displayed, find and select your doctor. If you cannot find your doctor, click “Add Your Doctor”
- Once selected, you'll be prompted to enter your date of birth.

Within "My Account":
- Log into your account
- Find: Prescriptions
- Select: Add Prescription
- Select: Contact My Doctor For Me
- To find your doctor, start by entering your doctor’s information in the box and hit search
- From the search results displayed, find and select your doctor. If you cannot find your doctor, click “Add Your Doctor”
- Once selected, you'll be prompted to enter your date of birth and select the type of prescription you need from your doctor. After making your selection, you'll hit submit.
- After successful submission, CPAP.com will fax a letter of medical necessity request to your doctor to keep on file

If you don't have a prescription yet:
You can have your doctor fill out our Standard Prescription Form or Provent Prescription form and send it to email it to CPAP.com at cpap@cpap.com or Fax it to us at 866-353-2727

Question 21

What does a mask prescription need to say?

Accepted Answer

A mask prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: CPAP Mask, CPAP Supplies, CPAP Humidifier, CPAP, Continuous Positive Airway Pressure, APAP, AutoPAP, AutoSet, Auto CPAP, Auto Adjusting CPAP, Self Adjusting CPAP, BiPAP, BiLevel, VPAP, BiPAP Auto, BiPAP ST, Synchrony ST, or VPAP ST

Question 22

What does a CPAP prescription need to say?

Accepted Answer

A CPAP prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: CPAP or Continuous Positive Airway Pressure

Your specific pressure setting:
Example: 9 CM/H2O
Example: 9

Question 23

What does an APAP prescription need to say?

Accepted Answer

An APAP prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: APAP, AutoPAP, AutoSet, Auto CPAP, Auto Adjusting CPAP, Self Adjusting CPAP, CPAP, or Continuous Positive Airway Pressure

An APAP prescription may contain the following information:

Your pressure range (Optional, Not Required):
Example: 4-20 CM/H20
Example: 4-20

Question 24

What does a BiPAP prescription need to say?

Accepted Answer

A BiPAP prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: BiPAP, BiLevel, VPAP

Your inspiration pressure (Also called IPAP or breathing in pressure)
Example: IPAP 4 CM/H20
Example: IPAP 4

Your expiration pressure (Also called EPAP or breathing out pressure)
Example: EPAP 18 CM/H2O
Example: EPAP 18

Question 25

What does a BiPAP Auto prescription need to say?

Accepted Answer

A BiPAP Auto prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: BiPAP, BiLevel, VPAP, BiPAP Auto

Inspiration pressure (IPAP) and expiration pressure (EPAP) are not required for a BiPAP Auto prescription.

Question 26

What does a BiPAP ST prescription need to say?

Accepted Answer

A BiPAP ST prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
A backup rate or BPM setting
One of the following words or phrases: BiPAP ST, Synchrony ST, VPAP ST

Your inspiration pressure (Also called IPAP or breathing in pressure)
Example: IPAP 13 CM/H20
Example: IPAP 13

Your expiration pressure (Also called EPAP or breathing out pressure)
Example: EPAP 18 CM/H2O
Example: EPAP 18

Question 27

What does a BiPAP Auto SV prescription need to say?

Accepted Answer

A BiPAP Auto SV prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: BiPAP SV, BiPAP Servo Ventilation

Either an IPAP pressure range and a single EPAP pressure setting OR a single IPAP pressure setting and an EPAP pressure range.

Your IPAP Minimum and Maximum Inspiratory Pressure (breathing in pressure) or the settings can be provided to us.
Example: IPAP Min 5 cm/H20 - IPAP Max 15 cm/H20
Example: IPAP Min 5 cmwp - Max 15 cmwp
Example: IPAP Min 5 - IPAP Max 15

Your EPAP or expiration (breathing out pressure) or the setting can be provided to us. This may be called the EEP (End Expiratory Pressure).
Example: EPAP 5 cm/H2O
Example: EPAP 5 cmwp
Example: EPAP 5

It may contain a backup rate or Breath Per Minute BPM setting.

Sample of wording for a complete prescription for a BiPAP Auto SV including Back-Up Rate:
BiPAP SV
IPAP Min 5 cmH2O
IPAP Max 15 cm H2O
EPAP 5 cmH2O
12 BPM

Question 28

What does a BiPAP AVAP prescription need to say?

Accepted Answer

A BiPAP AVAP prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
The tidal volume estimated
One of the following words or phrases: BiPAP ST, AVAP, BiPAP AVAP, BiLevel AVAP, or Average Volume Assured Pressure Support

Question 29

What does a humidifier prescription need to say?

Accepted Answer

A humidifier prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: CPAP Humidifier, Humidifier, HH, CPAP Supplies, CPAP Mask, CPAP, Continuous Positive Airway Pressure, APAP, AutoPAP, AutoSet, Auto CPAP, Auto Adjusting CPAP, Self Adjusting CPAP, BiPAP, BiLevel, VPAP, BiPAP Auto, BiPAP ST, Synchrony ST, VPAP ST

Question 30

What does a Provent prescription need to say?

Accepted Answer

A Provent prescription must contain the following information:

Your Doctor's contact information
Your Doctor's signature
Your full name
One of the following words or phrases: Provent, Provent Therapy, Provent (#) Pack

Question 31

How can I tell if my prescription is valid?

Accepted Answer

The prescription must meet the following requirements:

Doctor's Information (Name, Credentials, Address, Phone Number)
Doctor's Signature
Your Full Name
Item Being Prescribed
Expiration information listed as lifetime need, 99 months, have a future expiration date, or no expiration date.

Question 32

Who can write the prescription?

Accepted Answer

The prescription can be written by any of the following care providers:
- Medical Doctor
- Doctors of Osteopathy
- Psychiatrists (MD Only)
- Physicians Assistants
- Nurse Practitioners
- Dentists
- Naturopathic Physicians

We will not accept prescriptions written by the following (unless they are a licensed MD or DO):
- Chiropractor
- Podiatrist
- Optometrist
- Psychologist

Question 33

Are prescriptions required for mask, machine, humidifier, and EPAP purchases?

Accepted Answer

Yes. Federal law requires we have a valid prescription on file before we ship your CPAP mask, machine, humidifier, or EPAP therapy (including Provent and Bongo RX purchases). You will also need a prescription to purchase the Nightbalance POSA device.

Question 34

Will my insurance company reimburse my online purchase?

Accepted Answer

In most cases, private insurance will consider reimbursing purchases through CPAP.com. We provide our customers with an insurance compliant, itemized invoice that contains the applicable insurance billing code(s) for each item purchased.

However, reimbursement is an agreement between you and your insurance company. CPAP.com is out of network for all insurance plans; be sure to check with your insurance company first if you plan to seek reimbursement.

Question 35

Do you accept private insurance?

Accepted Answer

No, CPAP.com is a direct-to-consumer business model, allowing us to pass the additional cost savings to our customers directly.

While we don’t work directly with insurance companies, we do provide insurance compliant invoices that allow you to easily seek reimbursement from your insurance company after your purchase. Check with your insurance carrier regarding their policy for reimbursement for out of network providers.

Question 36

Do you accept Medicare?

Accepted Answer

No, CPAP.com does not accept Medicare assignment and has no relationship with them.

Question 37

Do you accept Medicaid?

Accepted Answer

No, CPAP.com does not accept Medicaid and has no relationship with them.

Question 38

What determines the date of service on the insurance claim form?

Accepted Answer

The Date of Service is the date the package ships from our warehouse to you. The Date of Service is referenced on CPAP.com invoices as the Date Shipped. The Date of Service/ Date Shipped cannot be changed.

For example, if an order is placed on Saturday, March 31st, and the parcel ships out on Monday, April 2nd the invoice will reflect April 2nd as the Date of Service on the claim form and invoice.

CPAP.com ships Monday - Friday, except during holidays and weather-related events.

Question 39

What is the tax ID for CPAP.com?

Accepted Answer

When filing an insurance claim please use US Expediters, Inc, CPAP.com’s parent company, as the company name, and the Tax ID 760521364.

Question 40

Does CPAP.com have an NPI number?

Accepted Answer

CPAP.com does not have an NPI (National Provider Identifier). Because we do not submit claims to insurance companies, we do not need to have an NPI.

Question 41

What is the HSA MCC code for CPAP.com?

Accepted Answer

CPAP.com's MCC code for HSA purchases is 5047: Medical, Dental Ophthalmic, Hospital Equipment, and Supplies.

Question 42

What place of service code is used for a CPAP.com purchase?

Accepted Answer

When purchasing online from CPAP.com and having the order shipped to you, the Place of Service code is 99.

When purchasing online from CPAP.com or at the CPAP.com Storefront and picking up your order at the CPAP.com Storefront, the Place of Service code is 17.

Question 43

What is the diagnosis code?

Accepted Answer

The diagnosis code for Obstructive Sleep Apnea (OSA): g47.33
The diagnosis code for Unspecified Hypersomnia with Sleep Apnea: 780.53
The diagnosis code for Other Unspecified Sleep Apnea: 780.57

Question 44

My insurance company is asking for CPT codes, what are they?

Accepted Answer

Frequently the CPT or HCPCS code is referred to as the billing code. Every medical product or service has a CPT (Current Procedural Terminology) code assigned to it.

CPAP.com provides the CPT codes for every product sold in two ways.

- Order Receipt: Each line item on the receipt or invoice notes the billing code.

- Pre-populated Insurance Form: Available through your CPAP.com account for each order placed.

All insurance information should be verified with your insurance company.

Question 45

What are the CPAP, BiPAP, APAP, and Oxygen related CPT or billing codes for CPAP.com?

Accepted Answer

A7034 is Nasal Mask
A7034 is Nasal Pillow Mask
A7030 is Full Face Mask
A7027 is Hybrid Mask
A7044 is Oral Interface Mask (Oracle)
A7035 is Headgear for Mask - Any Style
A7036 is Chinstrap - Any Style
A7032 is Replacement Nasal Mask Cushion
A7033 is Replacement Nasal pillows
A7031 is Replacement Full Face Mask Cushion
A7028 is Replacement Hybrid Mask Cushion
A7029 is Replacement Hybrid Mask Nasal Pillow
A7046 is Replacement Humidifier Chamber
A7037 is Tubing / Hose - Long & Short Tubes
A4604 is Heated Tubing
A7038 is Disposable Filter (White / Paper)
A7039 is Washable Filter (Gross Particle / Foam/ Black)
E0601 NU is CPAP Purchase
E0601 NU is APAP Purchase
E0470 NU is BiPAP Purchase
E0470 NU is BiPAP Auto Purchase
E0471 NU is BiPAP ST Purchase
E0471 NU is BiPAP Auto SV Purchase
E0562 NU is Heated CPAP Humidifier
E0561 NU is Passover or Cool CPAP Humidifier
E1356 is Oxygen Concentrator Battery
E1357 is Oxygen Concentrator Battery Charger
E1358 is Oxygen Concentrator DC Cable
E1390 is Portable Oxygen Concentrator
E1399 is Miscellaneous and can be used for other CPAP and Oxygen items

Question 46

Can I get a CPAP machine without insurance?

Accepted Answer

Yes, you can purchase CPAP machines, masks, supplies, and accessories without insurance. The only thing required to purchase CPAP machines or masks through CPAP.com is a valid prescription from a doctor.

Question 47

Where do you ship from?

Accepted Answer

We ship via FedEx and USPS out of our Houston based warehouse and offer free ground shipping to all 50 US states and territories for orders over $99.

Question 48

What are the shipping costs in the contiguous United States?

Accepted Answer

If you're wondering about your shipping costs before placing your order, you can view our checkout page to get a quick quote. To find your shipping quote, simply type your shipping address in, scroll down to the shipping section, pick your shipping method. After filling in that information, your quoted price will show in the right-hand box.

Below are shipping rates for the contiguous United States:
$35.00 - Next Business Day by the End of the Day (Saturday)
$25.00 - Next Business Day by the End of the Day (Monday Through Friday)
$18.00 - Second Business Day by the End of the Day
$12.00 - Third Business Day by the End of the Day
$7.00 - Ground Shipping on Orders Under $99.00
Free - Ground Shipping on Orders Over $99.00

*FedEx Next Day Air Early AM is offered to qualifying zip codes and will be quoted accordingly.*

Please note: If your order includes a machine, $10.00 will be added to your shipping charges due to the extra weight.

Question 49

What are the shipping costs for the United States territories?

Accepted Answer

- Next Day Air Early AM (delivery by Noon): is available for some Alaska locations and requires a custom quoted based on the weight of the parcel and the exact address.*
- Next Day Air Service (delivery by the end of business): is available for some locations in Hawaii, Alaska, and Puerto Rico, and requires a custom quoted based on the weight of the parcel and the exact address.*
- Two-Day Air: ~$18 *
- Ground: ~$7

*Add $10 for Next Day Air, Next Day Air Early AM, and Two-Day Air when a machine is included in the order.

- Next Day Air Early AM (delivery by Noon): is not available for Puerto Rico and Hawaii
- FedEx 3 Day Select: is not available to Puerto Rico, Alaska, or Hawaii.

Question 50

How quickly will my order ship?

Accepted Answer

If you place your order before 4 pm Central Standard Time (CST) Monday through Friday, it will ship the same day, provided your prescription requirements are met. Also, ensure that the equipment is in stock (check the product’s page for up-to-date stock status) and is not a preorder item. Pre-order items will ship as soon as we receive them in stock.

Once shipped, you can expect your package to arrive within three to five business days for most locations within the United States. Your tracking number will be provided via email once your order ships.

Question 51

How long does ground shipping take?

Accepted Answer

Typically, ground shipping can take up to five business days. However, ground shipping times in the United States vary, and timing is not guaranteed. For more information on USPS delivery time, view the USPS Ground Shipping Map.

CPAP.com is not responsible for courier delays.

Question 52

Will you ship to an APO address?

Accepted Answer

Yes! Shipping is $7 for purchases under $99 and free for orders totaling $99 or more.

Question 53

Will you ship to a Post Office Box?

Accepted Answer

Yes. Orders shipped to PO Boxes include standard tracking services and qualify for our standard same-day shipping policies. All orders addressed to a PO Box are shipped via US Mail.

Question 54

Do I need a prescription on file prior to shipping my order?

Accepted Answer

Federal law requires CPAP.com has a valid prescription on file before shipping a CPAP mask, APAP machine, CPAP machine, BiPAP machine, humidifier, EPAP therapy, Nightbalance, oxygen concentrators, and some heated tubing.

Question 55

Why hasn&#x27;t my order shipped?

Accepted Answer

Unfortunately, from time to time, a problem can occur when processing an order. However, our expert Customers Service Team Members will be in contact with you via email if a problem occurs while processing your order.

Below are some of the root causes for why your order hasn't shipped yet:

ResMed or Philips Respironics Product in International Orders

ResMed and Philips Respironics do not allow their products to be shipped outside of the United States. In order to continue to supply their products, we must adhere to this requirement. Please choose from the following options and email or call us to confirm how you wish to proceed:
- Provide a new address within the contiguous U.S., and our team will update your order
- Exchange ResMed /Philip Respironics products for another brand. Please send us an email providing information on the changes to be made on. ( Note: you are responsible for any price increase difference. We'll refund you the difference if there is a decrease in price)
- Remove all ResMed and Philip Respironics products from your order and ship out the remainder of your order.

International Prescriptions Must be Translated to English
If the prescription is not written in English, the entire prescription must be translated into English on the original document.

Invalid Shipping Address
If you find an error in your shipping address, please contact us immediately via phone to correct your address. You may also email us to confirm your shipping address, but we cannot guarantee that your order will ship out the day the email is sent if you choose to email rather than call.

If You Selected “Other” for Your Shipping Method
You might need to contact us if you selected Other or an unavailable shipping method for your location.

If You Are a Durable Medical Equipment Provider or Dealer Requesting ResMed and/or Philip Respironics products
In compliance with policy as set by ResMed and/or Philip Respironics, we may only sell CPAP equipment to customers with valid prescriptions. Due to this policy and the associated penalties for violating it, we are unable to ship ResMed and/or Philip Respironics products to any Durable Medical Equipment Provider. We deeply regret this inconvenience. We are happy to help you purchase equipment from another CPAP manufacturer.

- Remove all ResMed /Philip Respironics products from the order and ship it out to you
- Exchange ResMed /Philip Respironics products for another brand (please send us instructions on which changes should be made)
- Cancel the order

Backordered item(s)
- We will notify you via email if there is an item on your order that is out of stock.
- We will ship in-stock items immediately, and backordered item(s) will ship as soon as they are available.

The name on the prescription is different than the name on the order.
- Call or email us to authorize us to change the name on the order to match that on the prescription.

There are comments or questions on the order that need to be addressed before shipping the order out.

You have more than one active order with us.
Please reach out and confirm how you want to proceed:
- Cancel one order and send the other out.
- Send both out separately.
- Combine orders and ship them both together.

Question 56

Will CPAP.com text or call when my order is delivered?

Accepted Answer

Unfortunately, CPAP.com cannot text or call any customer regarding status updates, or upon delivery, for any order placed at CPAP.com.

However, there are a few ways you can get updated. If the order was shipped from USPS, customers can choose to be notified of delivery by text or email. If the order was shipped with FedEx, customers can be notified by email only. Signing up is fairly easy and can be done by following prompts on each carrier's package tracking website.

Question 57

How do you ship to Canada?

Accepted Answer

We offer shipping to Canada via Landmark, a private carrier, who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time can range from two to three weeks. All Canadian orders are tracked through Canadian Post, insured, and tax-exempt.

Question 58

How much are the taxes and duties for shipping to Canada?

Accepted Answer

Packages shipped through our Canadian shipping partner, Landmark, are tax-exempt and marked prominently as medical supplies. When using CPAP.com's shipping supplier CPAP.com will cover costs.

If you choose to ship with your FedEx or UPS account to Canada, you are responsible for determining, managing, and paying all taxes and duties associated with your transaction. We will not pay and cannot quote taxes and duties for non-Landmark orders. However, we can work with you to package and properly label international shipments as medical supplies.

Question 59

Do you ship internationally?

Accepted Answer

Yes, we will ship to any country in the world, except for the few below. We ship with USPS Global. International packages arrive within 6-20 days, and shipping times are not guaranteed. International shipping costs will be quoted upon the receipt of an order with a complete address.

Unfortunately, there are a few countries we cannot ship to:
- Cuba
- Iran
- Syria
- North Korea
- Spain (Customs Restrictions)*

Please note: Per manufacturer policies, we do not ship ResMed or Philips Respironics products internationally.

*Spain does not allow the direct import of medical equipment to patients. Portugal does permit such shipments.

Question 60

How much are the taxes and duties of shipping to my country?

Accepted Answer

You are responsible for determining, managing, and paying all taxes and duties associated with your transaction. CPAP.com will not pay and cannot quote taxes and duties. However, we can work with you to package and properly label international shipments as medical supplies.

Question 61

How are international currency conversions handled?

Accepted Answer

All prices on CPAP.com are listed in US Dollars (USD). CPAP.com does not charge conversion fees for orders placed with international cards. When using international currency cards, any conversion charges incurred would be applied by your financial institution. For more information regarding any exchange rate charges, we recommend contacting your financial institution directly to see if any fees would apply.

Question 62

How do I return my order?

Accepted Answer

CPAP.com will accept returns on any unopened product within 30 days of the original ship date. A 15% returns processing fee will be subtracted from the original cost, and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened can not be returned.

To get the process started, please call us at 1-800-356-5221 or email us at cpap@cpap.com.

Question 63

Can I return my CPAP mask?

Accepted Answer

If your current mask is not your perfect fit, you can return it within 30 days of your purchase. We will refund you the full price of your purchase minus shipping.

Question 64

How can I get help from a CPAP expert?

Accepted Answer

Chatting with a CPAP expert has never been easier—live chat with us by clicking on the "Chat Now" button in the lower right-hand corner, give us a call at 1-800-356-5221, or email us at cpap@cpap.com.

Our hours are Monday through Friday from 8 am to 8 pm CST or Saturday 8 am to 5 pm CST. If it's after hours, leave your question in the chat function on our website, and we will be in touch!

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