Top Reviews

    "Very easy to put together and plenty of adjustment options. I highly recommend it"

    VERIFIED CPAP.COM CUSTOMER
    July 9, 2013

    "This is by far the most comfortable CPAP nasal product I have had in 15 years!"

    VERIFIED CPAP.COM CUSTOMER
    December 18, 2012

    Product Overview

    The lightweight Willow Nasal Pillow Mask comes with three sizes of nasal pillow sleeves offering choice when fitting. The headgear design is minimal with limited contact to the face. The included short tube is lightweight and flexible.

    Manufactured by 3B Medical.

    Product Features

    The Willow Nasal Pillow CPAP Mask and Headgear is designed with versatility of function and comfort. It comes packaged with all three sizes of pillows.

    Features

    • Lightweight Design
    • Soft, flexible, tapered pillow
    • 360° Rotating hose connection
    • Short Tube
    • Stability headgear
    • Hose position options

    Design Features

    Keeping in mind that reducing the weight of the mask increases the chance of therapy success, the Willow has a minimal design made of lightweight materials. The Willow's nasal pillow sleeves are made of very thin and flexible silicone tapered at the end for comfort and seal. Small, Medium, and Large nasal pillow sleeves are included with the set to find the size that works best.

    Stability and Support

    The Willow headgear features stability supports that help to maintain the fit and seal of the nasal pillows against the nare. Adjust the headgear using the Velcro closures to get the best fit. The elbow connection allows the hose to rotate to avoid stress on the mask and reduce seal disruption. Use the included hose strap to secure the short hose up over the head and out of the way.

    Specifications

    This Product Includes...

    • Willow Nasal Pillow Mask
    • Willow Headgear
    • Small, Medium and Large Nasal Pillow Sleeves

    CPAP.com always offers these services:

    • 8 am to 8 pm CST Toll Free Phone and Email Support
    • 24 hour access to our CPAPtalk.com Support Forum
    • Learning Center for information on sleep apnea and cpap equipment
    • Consumer Purchasing Trends Reports
    • Warranty Services for all items purchased through CPAP.com
    • Insurance Compliant Invoices
    • Free Prescription Request System

    Important Tips

    Willow Pillow Sleeve Assembly

    To REMOVE the pillow sleeve from the mask frame:

    1. Remove the headgear by turning the round blue clip within the clear, ridged circle.
    2. Remove the short tube elbow from the mask frame by firmly holding the mask frame in one hand and pulling on the plastic elbow - not the tube - of the short hose.
    3. Next, grasp the 'wings' of the frosted sleeve clip - NOT the clear plastic frame circles that the headgear attaches to - and pull out and away from the clear sleeve frame.
    4. The sleeve clip will pull away from the frame and pillow sleeve.
    5. Once the sleeve clip has been removed, the pillow sleeve will easily peel off the frame for cleaning or changing the size.
    6. Lift the sleeve away from the frame, gently dislodging it from the sleeve frame tabs.

    To REASSEMBLE the pillow sleeve on the mask frame:

    1. The nasal pillow sleeve has a tab along the long edge on the same corner of the sleeve as the letter (S; M; L).
    2. The clear sleeve frame has an "R" and an "L" stamped on the ridged circles as well as an arrow pointing down. Locate the "R".
    3. Holding the "R" side of the frame in your right hand with the arrow pointing down, locate the notch in the frosted edge close where the circle comes off the frame.
    4. Begin applying the pillow sleeve to the frame by lining up the sleeve tab with the notch on the frame.
    5. Gently work the edge of the silicone into the ridge along the long edge of the frame.
    6. The pillow sleeve will naturally curl around the frame to fit on the opposite long side.
    7. Work the silicone sleeve over the frame tabs and into the frame edges.
    8. Check to be sure the silicone pillow sleeve is secured against the clear plastic frame adjusting as needed.
    9. Snap the frosted plastic sleeve clip back onto the frame opening. The clip does not have a left or right side - simply line up the ends with the sleeve frame.
    10. Snap the short tube elbow into the opening on the front of the frame.
    11. Locate the "R" and the "L" on the blue headgear tab and match that to the right and left side of the pillow frame.
    12. Reattach the headgear by inserting the blue clip into the hole on the clear rigged frame circle.
    13. The tabbed edge of the blue clip will go into the hole opposite the notched side of the hole.
    14. Adjust the headgear supports as needed for fit and seal.



    CPAP Video & FAQ

    Frequently Asked Questions (FAQs)

    Are prescriptions required for mask, machine, humidifier, and Provent purchases?
    Yes. Federal law requires we have a valid prescription on file before we ship your mask, machine, humidifier, or Provent.

    We provide many easy ways to get your prescription:
    • We can request your prescription for you! When you checkout, just let us know you would like us to request your prescription, or you can log into your account to have us request your prescription.
    • Fax your prescription to our toll free fax number: 866.353.2727, or our international fax number: 713.541.7370
    • Email your prescription to cpap@cpap.com
    • Upload your prescription in your account, under the Prescriptions Section
    • Ask your doctor to fill out our prescription form. We have both a standard prescription form and a Provent prescription form.
    For more information on prescriptions, please see our Prescription Section of the Learning Center.
    Which CPAP masks work on which machines?

    Any mask will work with any machine, with one important exception. The ResMed AirMini is only compatible with certain ResMed CPAP masks. Compatible masks for the AirMini are as follows:

    • ResMed AirFit™ N20 Nasal Mask
    • ResMed AirFit™ F20 Full Face
    • ResMed AirTouch™ F20 Full Face
    • ResMed AirFit™ P10 Nasal Pillow

    When considering another CPAP, APAP or BiPAP machine from ResMed or any other manufacturer, mask compatibility extends to all brands. The AirMini uses non-standard tubing to connect the machine to the mask, and is the primary reason why other masks won't work with the AirMini. Despite this issue, many of our customers consider the AirMini to be an excellent machine.

    How can I compare different masks?
    Like our machine comparison chart, we have created a CPAP Mask Comparison Guide to help you compare different masks. This guide stacks up every mask we sell, feature by feature. If you don't know the meaning of a feature, click the question mark for a definition. The links below will take you to the most popular masks, or to the different types of masks we sell.

    Compare Most Popular Masks

    Compare All Nasal Masks

    Compare All Full Face Masks

    Compare All Nasal Pillow Masks

    Compare All Nasal Prong Masks

    Compare All Hybrid Masks

    Compare All Oral Masks

    Compare All Total Face CPAP Masks
    How do I choose the mask that is right for me?
    We provide our customers with many tools to make informed decisions about their mask purchases. Options include:
    • Calling a CPAP Expert Toll Free. 800.356.5221.

    • Comparison Charts. These charts compare available masks, feature by feature. If you're unsure of the meaning of a feature, click on or hover over the question mark for a pop out definition. Click on the image or name of the product for more detailed product information, pictures and resources.

      Compare Most Popular Masks

      Compare All Masks

    • Browse Our Mask Product Categories. These categories show each mask our company offers, ranked by popularity. Popularity is determined by a mix of sales data and our in-house opinion of the quality of the mask based on our experience and customer feedback. The best products float to the top of our categories.

      Nasal Mask Category

      Full Face Mask Category

      Nasal Pillow Mask Category

      Nasal Prong Mask Category

      Hybrid Mask Category

      Oral Mask Category

      Total Face Mask Category

    • Sizing Guides. Many Nasal and Full Face masks have sizing guides available to help determine the size needed. Simply print the sizing guide, cut out if needed, and use a mirror or helper to look at the guide to see if it is a proper fit on the face. Please note, to ensure the guide is the proper size, it should be printed in PDF format at 100% scale, meaning "Fit to Page" may have to be disabled.

    • Return Insurance. With every mask we sell, you have the option of purchasing return insurance. Masks are FDA approved medical devices. Once a mask is used, it cannot be resold to another customer. CPAP.com was the first in the industry to offer return insurance to our customers. Return insurance provides 30 days for you to try a mask and return it for any reason for a refund of the price of the mask. If you are trying a mask for the first time, return insurance might be right for you.

      We also offer Free Return Insurance on some masks.
    How can I get help from a CPAP expert?

    • By Live Chat: Click on the Chat now field in the lower right hand corner of the CPAP.com page. If after hours, click Leave a message to enter your question and we will get back in touch with you.
    • By Phone: 800.356.5221 (%WeekDayStart% - %WeekDayEnd% CST Mon-Fri; %WeekEndStart% - %WeekEndEnd% CST Sat)
    • Email Us: cpap@cpap.com
    • By Fax: 866.353.2727
    • Could not find what you were looking for? Please send us your question. Question Submission Form

    How do I care for my mask?

    Masks should be washed daily with warm water and gentle soap or baby shampoo. Let the mask air dry. Never use antibacterial soap as it will break down the silicone of the mask cushion. Avoid soaps that include lotion which can coat the mask and cause it to lose its seal. A safe cleaner is the Control III Disinfectant CPAP Cleaning Solution. Remember, going to bed with a clean face will improve your seal and protect the lifespan of your mask. Citrus Mask Wipes

    The best time to clean your mask is in the morning after use. This removes the oils left behind from your skin which can reduce the lifespan of your mask. We recommend using Mask Wipes to make daily morning cleaning easy. The mask wipes are made from materials that will not break down your mask.

    Citrus Mask Wipes


    For customers who want to completely disinfect their mask and accessories, there's an even better option than wipes. The Lumin Mask and Accessories Cleaner uses powerful UV light to disinfect, killing almost all bacteria almost instantly. It's not a cleaner and doesn't scrub or wash anything, but for simple disinfecting the Lumin works great!




    Here are some other cleaning products to help with keeping your mask fresh:


    Citrus II CPAP Mask Spray Cleaner

    Control III Disinfectant CPAP Cleaning Solution - Home Care Kit

    Hurricane CPAP Equipment Dryer

    Unscented CPAP Mask Wipes

    Lumin CPAP Mask and Accessories Cleaner

    How can I find replacement parts for my CPAP mask?
    Replacement parts such as: mask cushions, headgear, headgear clips, and others are available for many masks.

    To find parts which are compatible with your mask, or to find which parts of your mask are replaceable, do the following:
    • Use our Replace Part Wizard to identify your mask and see all the related parts.
    • Browse for your mask and then click the "Replacement Parts" button on your mask's product page.
    How often should I replace my mask?
    Medicare allows for mask cushion replacement every three (3) months, and a complete mask system replacement every six (6) months. CPAP manufacturers and vendors suggest these replacement schedules as well.

    In our experience, most mask cushions begin to deteriorate after about six months of use. The cushion eventually becomes too soft to hold a seal. The headgear straps lose elasticity and must be tightened more and more to get the same quality seal.

    We strongly suggest replacing cushions and pillows as soon as they start to soften. Air leaks may reduce the effectiveness of CPAP therapy and headgear that is too tight may cause facial sores at pressure points. In most cases, replacement headgear is available if it is stretched out or the Velcro worn out.

    To see what parts of your mask are replaceable refer to our Replacement Part Finder. Just search for your mask to see all of the replaceable parts.
    Are mask cushions interchangeable with other mask frames or can I use a different size cushion on the same frame?
    The answer to this question depends on the mask. In most cases, the mask frame will only accept cushions or pillows made for that specific mask. However, there are a few variations to this rule: ResMed's Mirage SoftGel Nasal CPAP Mask and Mirage Activa LT Nasal CPAP Mask are examples of the exception. In this case, both masks use the same mask frame; therefore, the cushions for the two masks are interchangeable. The EasyFit Masks by DeVilbiss offer different cushion types such as gel or silicone, which are interchangeable between the mask frames.

    As to whether or not you can use different size cushions for a specific mask on the same mask frame, this also depends on the mask. Some mask frames are compatible with multiple cushion or pillow sizes, while other mask frames only fit cushions of the same size. This information is provided on the product pages. Please review the page of the specific product you are interested in to learn if you will need a different size mask frame for each size of cushion or pillow. For assistance, contact us at 800.356.5221.
    What are the CPAP, BiPAP, Sleep Apnea, and Oxygen related HCPCS, CPT or billing codes?

    E1399 is Miscellaneous and is used for other CPAP and Oxygen items.
    What does a mask prescription need to say?
    A mask prescription must contain all of the following information:
    • One of the following words or phrases: "CPAP Mask", "CPAP Supplies", "CPAP Humidifier", "CPAP", "Continuous Positive Airway Pressure", "APAP", "AutoPAP", "AutoSet", "Auto CPAP", "Auto Adjusting CPAP", "Self Adjusting CPAP", "BiPAP", "BiLevel", "VPAP", "BiPAP Auto", "BiPAP ST", "Synchrony ST", "VPAP ST"
    • Your physician's contact information
    • Your physician's signature
    • The patient's full name

    Here are some of our top selling masks:

    DreamWear Nasal CPAP Mask with Headgear - Fit Pack
    ComfortGel Blue Full Face CPAP Mask with Headgear
    AirFit™ P10 Nasal Pillow CPAP Mask with Headgear
    + See More
    I sleep on my side or stomach, what are my options?
    Sleeping on your side or stomach is preferable to sleeping on your back because sleeping on your back worsens all forms of sleep-disordered breathing. However, sleeping on your side or stomach can present problems with CPAP therapy. Both positions can put pressure on one side of your mask increasing your leak rate. Your options are to (1) try a mask that other side sleepers like (2) try bed pillows made for CPAP users.
    • Masks: In our experience, some masks allow for movement in different sleeping positions better than others. See our recommended masks for Active or Side/Stomach Sleepers.

    • Special CPAP Pillows: Regular bed pillows can put pressure against the mask and cause leaks. CPAP pillows are made with CPAP users in mind. These special pillows are designed to minimize the contact of the CPAP mask with the pillow, even when you are sleeping on your side.
      SleePAP CPAP Pillow
    What type of mask works for people with full beards?
    Full face masks work well for CPAP users with full beards. One tip is to smooth the beard with lanolin to soften the beard where the seal makes contact.

    Nasal pillow masks are also liked by full bearded CPAP users. If you are a person who breathes through your mouth remember to use a chinstrap.

    Total face masks encompass the entire face and can be an option for people with facial hair.

    Masks with a gel or foam cushion can also be better with facial hair as they are able to mold better to the face to create a seal.

    See our recommended masks for people with Facial Hair.
    Why might I prefer a nasal pillow mask?
    Nasal pillow delivery systems offer less contact with the face than either full face or traditional nasal masks. This system works well for those who tend to feel closed in or claustrophobic. Many nasal pillow systems have nothing that cross in front of the bridge of the nose allowing for a clear line of sight for reading or watching TV.

    It can be easier to achieve a seal with this system, because there is less for you to adjust and less surface area to create and hold a seal.

    Nasal pillow systems may work well for someone with a mustache or beard as the seal occurs only at the nares or nasal opening.

    Someone who has a facial mole or scar near or around the nose, may find getting a seal with a traditional nasal mask difficult. Nasal pillows are an option in this circumstance.

    Most nasal pillow masks also come with all sizes included to make finding the right size easier.
    Swift FX Nasal Pillow CPAP Mask

    Here are some of our top selling Nasal Pillow Masks:

    Swift™ FX Nasal Pillow CPAP Mask with Headgear
    AirFit™ P10 Nasal Pillow CPAP Mask with Headgear
    TAP PAP Nasal Pillow CPAP Mask with Improved Stability Mouthpiece
    + See More
    Visit the Learning Center

    Replacement Parts



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